- Resolving Customer Complaints: Addressing and resolving customer issues and complaints effectively.
- Ensuring Policy Compliance: Making sure that the company's customer service policies are adhered to.
- Handling Escalated Issues: Dealing with escalated customer issues and ensuring they are handled appropriately.
- Promoting Products and Services: Promoting the company's products, services, and solutions.
- Providing Information: Providing customers with information about products or services.
- Calculating Quotations: Calculating quotations for products or services.
- Arranging Compensations or Reimbursements: Arranging compensations or reimbursements for customers.
- Documenting Interactions: Maintaining records of customer interactions.
- Monitoring Service Requests: Monitoring service requests and assigning technicians to appropriate jobs.
- Ensuring Timely and Efficient Service: Ensuring the timely and efficient delivery of services to customers.
- Working with other departments: Collaborating with internal teams (sales, customer service, and warehouse) to ensure smooth operations.
- Enhancing Team Dynamics: Contributing to a positive and efficient team environment through soft skills like empathy, leadership, and flexibility.
Pay: ₹20,000.00 - ₹22,000.00 per month
Work Location: In person
