Company: House of EdTech
Location: Kolkata (Work From Office)
Salary: Up to ₹3.6 LPA Fixed + Up to ₹1.8 LPA Variable
Experience: 0–2 Years
Start Date: To Be Decided
Roles & Responsibilities
1. Webinar & Tech Support
* Coordinate and manage live webinars, ensuring smooth execution and presenter readiness
* Provide real-time technical support for audio, video, or connectivity issues
* Maintain accurate attendance and feedback records
* Audit webinar quality and suggest improvements
2. Technical Support
* Troubleshoot software, platform, and connectivity issues
* Maintain a knowledge base for recurring problems
3. Operations Support
* Respond to participant queries via email and chat
* Support onboarding and gather feedback for service enhancement
4. Data Maintenance
* Update and manage participant databases, attendance, and feedback logs
* Ensure data accuracy and generate reports
* Collaborate with teams to resolve discrepancies
5. Process Improvement
* Stay updated on educational technology trends
* Suggest and implement workflow improvements
* Participate in training and upskilling initiatives
Candidate Requirements
Required Skills
* Strong written and verbal communication in English
* Proficiency in MS Excel/Google Sheets and MS Word/Google Docs
* Problem-solving skills, especially in technical troubleshooting
Preferred (Not Mandatory)
* Basic knowledge of SQL, APIs, or AI concepts
* Prior experience in operations or data management
Education
* Bachelor’s degree in Business, Computer Applications, or Technology
Other
* Must have a personal laptop
Job Type: Full-time
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Application Question(s):
- Are you open to a work-from-office role based in Salt Lake, Kolkata?
- Do you have any basic knowledge of SQL, APIs, or AI tools? (Not mandatory, just a plus)
- Are you open to working flexible hours if required during webinars or special events?
- Have you ever created or worked on reports using Excel, Docs, or Sheets?
- Will you be able to bring your own laptop to the office for work?
- What was your most recent take-home salary?
Work Location: In person
