Front Desk Executive / Receptionist
Location: Yash Hospital, Hadapsar, Pune
Key ResponsibilitiesPatient Experience
- Welcome patients with a warm and professional attitude.
- Register new patients and update patient records.
- Schedule, confirm, and manage appointments efficiently.
- Handle patient queries in person, over phone, WhatsApp, and email.
- Ensure minimal waiting time and smooth patient flow.
- Manage incoming and outgoing calls.
- Maintain reception area cleanliness and presentation.
- Handle billing, payments, receipts, and daily cash reconciliation.
- Maintain patient records and documentation accurately.
Communication & Follow-up
- Confirm appointments and manage recalls.
- Follow up with patients for pending treatments.
- Collect patient feedback and maintain high service standards.
- Coordinate referrals and specialist appointments when required.
- Maintain inventory of front office supplies.
- Prepare daily reports and update practice management software.
- Assist with insurance documentation (if applicable).
Requirements
- Graduate preferred.
- 1–3 years of experience in reception, hospitality, healthcare, or customer service.
- Excellent spoken English, Hindi, and Marathi.
- Good computer skills (MS Office, Google Sheets, email, WhatsApp, practice management software).
- Strong communication and interpersonal skills.
- Pleasant personality with a patient-first attitude.
- Well-organized, punctual, and detail-oriented.
Preferred Qualities
- Professional appearance and etiquette.
- Ability to multitask in a fast-paced environment.
- Positive attitude and willingness to learn.
- Strong sense of responsibility and ownership.
- Ability to handle confidential patient information with discretion.
Working Hours
- Full-time
- Rotational shifts as per hospital requirements.
Salary
- Competitive salary based on experience and performance.
Contact us : +91-9112 809 809
Benefits:
Work Location: In person
