About Nappa Dori
At Nappa Dori, we celebrate craftsmanship and design-led storytelling. Rooted in Indian heritage with a modern global outlook, our brand spans artisanal leather goods and lifestyle products.
We are looking for an E-commerce Merchandiser who will be responsible for managing and optimizing product listings, coordinating with internal teams, monitoring online sales performance, and ensuring products are effectively presented across e-commerce platforms.
Key ResponsibilitiesE-commerce Merchandising & Sales
- Manage day-to-day e-commerce operations and merchandising on Shopify.
- Manage and update product listings, including product titles, descriptions, images, pricing, variants, specifications, and inventory.
- Ensure products are presented accurately and effectively to maintain brand standards and improve online conversion.
- Monitor daily e-commerce sales, orders, revenue, product performance, and conversion trends.
- Analyze product performance and identify opportunities to improve sales and product visibility.
- Ensure proper product categorization, collection mapping, tagging, and keyword optimization.
- Plan and execute product launches, promotions, offers, and seasonal campaigns in coordination with the Marketing team.
- Monitor competitor pricing, product assortment, promotions, and market trends.
- Coordinate with the Marketing and Creative teams to ensure product content, images, and promotional assets are updated on time.
Shopify & Website Management
- Manage the day-to-day product and order operations on Shopify.
- Ensure product availability, pricing, inventory, and other product information are accurately updated.
- Coordinate new product launches and ensure all required information is available before products go live.
- Monitor website and product-level issues and coordinate with the relevant teams for timely resolution.
- Regularly review the website for product, pricing, inventory, and content accuracy.
Order Management & Dispatch
- Manage the complete order lifecycle from order receipt to dispatch and delivery.
- Monitor incoming orders on Shopify and ensure timely processing.
- Coordinate with the warehouse/inventory team for picking, packing, and dispatch of orders.
- Ensure orders are accurately packed and dispatched within defined timelines.
- Monitor pending, cancelled, failed, and delayed orders and take necessary action.
- Maintain accurate records of orders, dispatches, cancellations, returns, exchanges, and RTOs.
- Coordinate with internal teams to resolve order-related issues.
Logistics & Delivery Management
- Coordinate with courier and logistics partners for timely order pickups and deliveries.
- Track shipments and monitor delivery status on a regular basis.
- Follow up on delayed, undelivered, or failed shipments.
- Coordinate and resolve RTO (Return to Origin) and delivery-related issues.
- Work closely with the warehouse and logistics teams to ensure smooth fulfilment.
- Maintain records and reports related to shipments, deliveries, returns, and RTOs.
Customer Service & Experience
- Handle customer queries related to products, orders, deliveries, returns, exchanges, and other e-commerce concerns.
- Coordinate with internal teams to resolve customer issues within defined timelines.
- Ensure customers receive timely and accurate updates regarding their orders.
- Monitor customer feedback and identify recurring issues affecting the customer experience.
- Support the team in maintaining a smooth and consistent customer journey from order placement to post-delivery.
Inventory Management
- Monitor online inventory levels and ensure accurate stock availability on Shopify.
- Coordinate with the inventory and warehouse teams for stock updates and replenishment.
- Identify and resolve inventory discrepancies.
- Ensure products are not oversold due to inaccurate inventory updates.
- Monitor fast-moving, slow-moving, and out-of-stock products and highlight relevant requirements.
Reporting & Analysis
- Prepare regular reports on e-commerce sales, orders, inventory, dispatches, returns, cancellations, and RTOs.
- Track product-wise sales and performance.
- Analyze customer and sales trends to identify opportunities for growth.
- Monitor key e-commerce performance metrics and share actionable insights.
- Maintain accurate records of e-commerce activities and operational performance.
Qualifications
- Bachelor's degree in Business Administration, E-commerce, Marketing, Commerce, or a related field.
- 1–3 years of relevant experience in E-commerce Merchandising, E-commerce Operations, or Online Retail.
- Prior hands-on experience with Shopify is mandatory.
- Experience managing product listings, online sales, orders, inventory, dispatches, and fulfilment.
- Experience coordinating with warehouse, inventory, courier/logistics, marketing, and customer service teams.
- Good working knowledge of MS Excel / Google Sheets.
- Understanding of e-commerce sales, merchandising, inventory management, and customer experience.
What You’ll Do:
- Manage and update product listings across e-commerce platforms.
- Ensure accurate product descriptions, images, pricing, and inventory details.
- Monitor product sales, stock levels, and overall online performance.
- Coordinate with Sales, Marketing, Inventory, and Operations teams.
- Plan and execute online promotions, offers, and seasonal campaigns.
- Analyze sales data and customer trends to improve product performance.
- Conduct competitor analysis and monitor market trends.
- Optimize product titles, descriptions, keywords, and categories for better visibility.
- Identify and resolve issues related to listings, inventory, and marketplace operations.
- Prepare regular reports on sales, product performance, and inventory.
What We’re Looking For:
- Strong understanding of e-commerce merchandising and online sales.
- Hands-on experience managing Shopify and day-to-day e-commerce activities.
- Good understanding of the complete order-to-delivery process.
- Strong coordination and follow-up skills.
- Analytical and data-driven approach with the ability to interpret sales and product performance.
- Strong attention to detail while managing product information, pricing, inventory, and orders.
- Good communication and customer-handling skills.
- Ability to manage multiple products, orders, operational tasks, and deadlines simultaneously.
- Basic understanding of SEO, product keywords, digital marketing, and online merchandising.
- Proactive approach to identifying and resolving operational issues.
- Ability to work independently and effectively in a fast-paced e-commerce environment.
Pay: ₹400,000.00 - ₹500,000.00 per month
Work Location: In person
