· Provide first level of support & assistance on troubleshooting RFID equipment (Hardware & Software)
· Monitoring & Managing RFID infrastructure at the client premises.
· Troubleshoot, install & configure RFID equipment.
· Provide first level support for RFID equipment, assisting services team when needed.
· Record & maintain proper documentation of issues & solutions.
· Ensure proper functioning of RFID equipment as per the requirement.
· Co-ordinate with various teams to ensure the support & maintenance.
· Co-ordinate with third party suppliers and support teams for troubleshooting.
· Diagnose hardware, software issues.
· Assisting the team lead for creating fortnightly, quarterly status reports of hardware & software.
· Escalate technical issues to the L2 & L3 support.
· Provide basic troubleshooting and ensure proper functioning of RFID printers.
· Ability to handle hardware equipment weighs 5-10 kg.
Technical Skills:
· Prior experience in troubleshooting & configuring network devices desired not mandatory.
· Knowledge & clear understanding of networking architecture (OSI Models).
· Knowledge of networking protocols IPV4, IPV6, TCP/IP, UDP.
· Knowledge & understanding of RFID technology.
· Good proficiency is MS-Office Skills, Excel, Power Point, Word
Behavioral Skills:
· Excellent verbal & written communication skills
· Good team player
· Very good interpersonal skills
· Enthusiasm to learn new technologies
· Professional attitude, discipline
Pay: ₹400,000.00 - ₹600,000.00 per year
Benefits:
- Flexible schedule
- Life insurance
Work Location: Hybrid remote in Bengaluru, Karnataka (Bengaluru Urban District)
