Job Role : Service Operations Coordinator
Key Responsibilities Team Management & Operational Excellence Lead and manage the service coordination team to achieve category-wise operational targets. Ensure efficient back-office support for the Field Engineer (FE) service team. Service Coordination & Planning Coordinate effectively between Field Engineers, GE Healthcare, and clients to ensure seamless operations and timely completion of: o Preventive Maintenance Services (PMS) o Equipment Installations o Breakdown and Service Calls Create, monitor, and optimize field engineer activity schedules and ensure timely followup on assigned tasks. Service Records & Compliance Maintain and update service records, schedules, and service activities in real time on the GE Healthcare web portal. Ensure accuracy, completeness, and compliance of all service-related documentation and records. Stakeholder Communication Manage all service-related correspondence and ensure proactive, timely communication with clients, Field Engineers, internal teams, and GE Healthcare. Act as a key point of contact for operational escalations and service updates. Asset & Resource Tracking Monitor and maintain real-time records of tool movements, calibration schedules, and compliance requirements. Track spare parts sales performance and monitor achievement against company-defined targets.
Pay: ₹22,000.00 - ₹40,000.00 per month
Work Location: In person
