Gautam Buddha Nagar, Uttar Pradesh
Job Summary
Service Delivery Manager (SDM) leads end‑to‑end delivery of infrastructure, cloud, and end‑user services, ensuring SLA compliance, operational stability, and service excellence. The role is responsible for driving technical operations, continuous improvement, cost optimization, and vendor governance, while ensuring secure, reliable, and efficient IT service delivery aligned to business objectives.
Service Delivery Management – Infrastructure, Cloud & End‑User Services
Key Responsibilities
Own end‑to‑end delivery of infrastructure, cloud, and end‑user services ensuring SLA/KPI adherence Lead technical teams and drive service performance, stability, and continuous improvement Manage IT infrastructure and cloud platforms ensuring reliability, security, and optimization Drive incident, problem, and service management to minimize business impact Oversee vendor management, contracts, and financials (cost optimization and spend control)
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