We have an opportunity for someone to join us as a Regional Head of Service Delivery to work in a truly global environment and is responsible for implementing, managing, and executing regional payrolls and benefits within the HR Operations COE. They will lead end-to-end People services delivery for the region, ensuring consistent, accurate and compliant execution. The role requires a strong technical payroll and benefits knowledge,experience and understanding of global payroll and benefits management, stakeholder relationship management
in addition to project delivery and merger and acquisition integration. The role sits within the HR Operations COE within HR and will work closely with HR Business Partners in the delivery of people services and the Global Head of Reward and Finance COE in the delivery of payroll and benefits activities reporting to Head of Global HR Operations.
Established in 1783, ED&F Man is an agricultural commodities merchant with 2,800 people in 43 countries and annual revenue in excess of $8bn. We trade sugar, coffee, molasses, animal feed and fish oils. Corporate responsibility is ingrained in our culture. We are passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work.
ED&F Man is owned by Hartree Partners, LP a leading global merchant commodities firm facilitating the flow of energy, metals, agriculture, and environmental products across the full commodity supply chain, connecting producers and consumers. Hartree was founded in 1997, is jointly owned by senior management and funds managed by Oaktree Capital Management, LP, and employs over 5,000 individuals worldwide.
Hartree is uniquely positioned to capitalize on opportunities across a diversified set of commodities businesses with focus on trading, asset investments, risk management and advisory services. These businesses are supported by a centralized operating model including risk, technology, operations, finance, HR, legal and compliance, ensuring strong governance and effective execution.
As a growing and evolving firm, Hartree continues to expand its commercial footprint, invest in new assets, and build new capabilities to meet emerging market opportunities. This growth mindset shapes our culture and attracts people who want to innovate, build, and drive meaningful impact.
This role will be working from our Hartree office based in Hyderabad.
Payroll Administration & Governance
- Oversee end-to-end processing of multi country/regional payrolls, ensuring all pay cycles are run accurately and on time
- Lead, check and approve all Payroll activities across the region, ensuring data security, integrity and accessibility across HR, Payroll and Finance systems
- Serve as the primary point of contact for the regional payroll vendor and internal finance teams to reconcile accounts and invoices
- Develop systems, procedures and controls to ensure strong governance and compliance of payroll activities and processing
Benefits Management
- Manage the design, renewal and administration of employee benefits programs (e.g. private medical, life insurance, retirement/pension plans)
- Develop systems, procedures and controls to ensure strong governance and compliance of benefit programs and processing
- Serve as a subject matter expert in benefits legislation, market trends and good practise, as well as a comprehensive understanding of system design and configuration
Compliance & Reporting
- Ensure that all Payroll & Benefits technical and governance required documentation such as standard operating procedures (SOPs), checklists and country specific guardrails are created and maintained, and understood by all stakeholders
- Conduct pre-payroll audits and error checks, ensuring proper handling of statutory requirement, pension contributions and tax filings
- Independently manage internal stakeholder relationships, building high levels of trust and confidence and anticipating and addressing stakeholder and business needs proactively.
- Ensure full compliance with regional legislation, labour laws and statutory reporting requirements
- Manage regional Payroll data, working with the Head of HR Intelligence and Global Head of Reward to generate dashboards and track metrics to identify trends, mitigate risks and support annual salary reviews
People Services Delivery & Ownership
- Manage end-to-end People services delivery for the group, ensuring consistent, accurate and compliant execution
- Act as the escalation point for complex employee and manager queries
- Own the training, the service standards and continuous improvement across the Tier 1 service centre
- Work closely with the HR Business Partners and COEs to deliver seamless, end-to-end HR services
- Work with the Global Head of Opps to strengthen the alignment between service delivery, HR strategy and business needs
- Translate HR and business requirements into scalable, well-designed processes and solutions
- Ensure shared services is fully embedded within the HR’s Operating Model
Operational Excellence & Transformation
- Drive operational excellence across the global HR organization and evolving operating model
- Serve as a subject matter expert in Payroll and Benefits legislation, market trends and good practice
- Identify opportunities for automation, process optimization and scalable solutions across the HR enterprise
- Support organizational growth, business expansions, mergers, acquisitions and integration activities globally
- Lead the execution of complex Payroll and Benefits programs to include implementations, project management, M&A integration, renewals, transfers, vendor changes and optimisation projects within the region
Experience & Qualifications
- 10 – 15 years of dedicated experience in payroll and benefits administration, specifically handling multi-regional/country jurisdictions
- Proven track record of multi-country payroll management with experience in the specified region
- Experience of benefits processing and ideally management of programs and plans, including renewals
- Advanced proficiency in HRIS (Oracle), payroll platforms and Microsoft Excel (data analysis, vlookups, modelling)
- Strong stakeholder management and influencing skills, with the ability to engage effectively at all levels
- Impeccable attention to detail, high commercial acumen for vendor negotiations and strong interpersonal skills to translate complex pay/benefit topics to employees
- Strong commercial acumen and a continuous improvement mindset
- Proactive, agile, analytical and solution orientated
- Ability to work independently and coordinate multiple workstreams through planning, prioritising and multi-tasking in a fast paced, ever-changing environment
- Knowledge and understanding of HR, Benefits and Payroll interfaces and the upstream and downstream impacts
We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.
We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.
Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.
We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.
