Key Responsibilities
- Provide technical support and guidance to clients regarding the company's software solutions.
- Resolve customer issues and queries through phone calls, remote support, and on-site visits whenever required.
- Serve as the primary point of contact for customers for software-related concerns and ensure timely issue resolution.
- Diagnose, troubleshoot, and escalate technical issues to the concerned teams when necessary.
- Maintain regular communication with customers to ensure high levels of satisfaction and service quality.
- Build and maintain strong professional relationships with schools and other stakeholders within the assigned region.
- Coordinate with internal teams including Technical Support, Development, Training, and Customer Success for effective issue resolution.
- Provide on-site support and coordinate with clients through regular field visits to ensure smooth implementation, effective software usage, and timely resolution of customer concerns.
Skills Requirements:
- Strong technical aptitude with the ability to understand and explain software applications.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- High level of initiative with the ability to work independently and manage priorities.
- Good interpersonal and relationship management skills.
- Ability to work effectively both independently and within a team.
- Customer-centric approach with a focus on delivering quality service.
- Willingness to travel within the assigned region for client visits and support activities.
- Build and maintain strong relationships with existing clients by understanding their business requirements and delivering exceptional customer service.
- Identify opportunities for cross-selling and upselling the company's products and services to existing customers, contributing to regional revenue growth.
Pay: ₹25,000.00 - ₹33,000.00 per month
Benefits:
Work Location: In person
