Job Title
Digital Process & Project Manager
Business Unit
Digital Banking
Reporting To
Product Manager - Digital Processes and Projects
Job Function and Role Type
Digital Banking, Individual Contributor, Light Travel
Version No
2.0
Job Purpose
Reengineer existing processes and develop new ones based on business requirements, feedback, and analysis to improve efficiency, reduce TAT, and enhance customer experience.
Key Responsibilities
Co-ordination for existing process understanding
Reengineer processes based on business requirements and identify gaps; Coordinate with process teams to gather details and documentation; Visit branches and channels to understand workflows and gain firsthand experience; Refer RBI guidelines and internal portals for process insights.
Maintain and Publish Process Dashboard
Monitor and update business dashboards for managed processes; Prepare presentations and costing in collaboration with stakeholders.
New Process Roll outs and feedback management
Handover new processes to stakeholders for implementation; Support stakeholders with inputs for smooth execution; Coordinate with channels, IT, and verticals to resolve feedback and teething issues.
Education:
Graduate, Postgraduate preferred.
Certifications:
None specified.
Key Competencies
Influencing skills, banking product and process knowledge, planning and organizing, clear communication, knowledge of competition and financial trends.
Major Stakeholders
Vendor, IT, Compliance, Audit, Legal, Branch Banking, Product Teams, Operations.
