Work Location: Chennai, Ambit
Experience: 1 Year
Education Qualification: Graduate with a Computer Science background (mandatory) or an Engineering degree or networking certifications preferred
Roles and Responsibilities:
Support customers with advanced home networking configurations.
Assist with mesh, extender, and powerline adapter setups.
Resolve complex networking and performance issues.
Confirm product behaviour and implement corrective actions.
Ensure accurate case documentation and escalation handling.
Required Skills & Desired Skills:
Soft Skills & Communication
Immaculate English communication skills (B2 CEFR level).
Neutral accent and professional tone.
Strong customer empathy and service excellence.
Technical Proficiency
Advanced knowledge of Windows, macOS, Android, and iOS.
Strong firewall configuration expertise.
Hands-on experience with routers, modems, VPNs, and wireless devices.
Proven troubleshooting ingenuity and network design skills.
Sales Skills
Ability to upsell and sell support contracts.
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Submit the form below to apply
Name(Required)
Email(Required)
Phone(Required)
Are you a Graduate with a Computer Science background (mandatory) or Engineering degree?(Required)
Yes
No
Do you have Tech support experience working in a call centre environment in an international voice process?(Required)
Yes
No
How many years of experience do you have working as a Tech support agent?(Required)
0-12 Months
more than 12+ Months
Are you flexible working in night shifts & different shifts covering 24/7?(Required)
Yes
No
Flexibility to work any hours between 6 PM IST to 5 AM IST?(Required)
Yes
No
Are you willing to work on the 6th day & OT ?(Required)
Yes
No
Current Location: (Required)
Availability to join(Required)
Immediate joiner
30 days
60 days
Attach Resume(Required)
Accepted file types: pdf, docx, doc, Max. file size: 10 MB.
