Job Title: Assistant Manager – Customer Service
Company Name: Accupack Engineering Pvt. Ltd.
Location: Plot No. 6A, TTC Industrial Area, MIDC, Rabale, Navi Mumbai – 400701, India
Department: Service & Spares
Experience: 7 to 10 Years
Qualification: BE / Diploma in Mechanical Engineering
Salary: ₹7 Lakhs to ₹8 Lakhs per annum
Job Summary
We are looking for an experienced and customer-focused Assistant Manager – Customer Service to manage service coordination, customer complaints, spare parts requirements, technical support, and payment follow-ups. The candidate should have strong communication, coordination, and problem-solving skills.
Key Responsibilities
Handle customer service requests and resolve complaints within defined timelines.
Coordinate with customers for service, spare parts, and technical support requirements.
Follow up on customer complaints and implement corrective actions.
Coordinate with internal technical, service, sales, and logistics teams.
Ensure timely dispatch and delivery of spare parts and FOC materials.
Follow up for pending GRNs and customer payments.
Provide technical support and coordinate with the technical support team.
Maintain service reports, MIS, and customer-related documentation.
Support pre-sales activities, quotations, URS, and techno-commercial proposals when required.
Build and maintain strong relationships with customers.
Required Skills
Excellent verbal and written communication skills in English.
Strong customer handling and relationship management skills.
Experience in Service & Spares coordination.
Good problem-solving and decision-making abilities.
Knowledge of technical and commercial aspects of capital goods.
Experience in payment follow-up and customer coordination.
Good knowledge of MS Office and MIS reporting.
Systematic, organized, self-motivated, and target-oriented.
Preferred Candidate Profile
7 to 10 years of experience in Customer Service, Service Coordination, or Spares Management.
Experience in engineering, machinery, capital goods, or manufacturing industry preferred.
Ability to handle multiple customers and coordinate with internal departments effectively.
Strong interpersonal and communication skills.
Benefits :
Provident Fund ( PF )
Bonus
Gratuity
Health Insurance
1 & 3 Saturday Off
E - Mail - [email protected]
Pay: ₹700,000.00 - ₹800,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
