ROLE: Level 1 (L1) Desktop Support Engineer.
Experience: 0-1 year
Core Goal: Resolve basic end-user computing issues and maintain service level agreements (SLAs)
Key Responsibilities:
* Ticket Management: Receive and log inbound user requests via phone, email , chat , or ticketing systems( e.g., Service Now).
* Troubleshooting: Diagnose common problems like password resets, software errors, email syncing etc.
Required Skills & Qualifications:
* Technical Knowledge: Basic understandings of Windows/operating system/ Microsoft etc.
* Soft Skills :Good verbal and written communication , patience , and problem - solving attitude.
* Education/Certifications: Diploma or Bachelor's degree in IT/CS or any foundation.
Pay: ₹10,000.00 - ₹12,000.00 per month
Benefits:
Work Location: Remote
