Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations, SD-WAN Implementation
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, we are seeking an experienced Senior Network Engineer with strong expertise in Fortinet SD-WAN, Routing & Switching, and Cisco Meraki Wireless technologies. The ideal candidate will be responsible for designing, implementing, troubleshooting, and supporting enterprise network infrastructure across LAN, WAN, SD-WAN, and wireless environments.
This role requires a hands-on professional with strong problem-solving skills, operational excellence, and the ability to work closely with cross-functional teams to ensure high availability, security, and performance of network services.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
Network Infrastructure Management
- Design, implement, and support enterprise LAN, WAN, and Wireless network infrastructure.
- Monitor network performance, availability, and capacity to ensure optimal service delivery.
- Troubleshoot complex network issues and perform root cause analysis.
- Participate in network upgrades, migrations, and infrastructure transformation projects.
- Maintain network documentation, diagrams, SOPs, and operational procedures.
Fortinet SD-WAN
- Deploy, configure, and manage Fortinet Secure SD-WAN solutions.
- Configure and support:
- SD-WAN Policies
- Dynamic Path Selection
- Application Steering
- Site-to-Site VPNs
- IPSec Tunnels
- Internet Breakout Policies
- Monitor WAN performance and optimize traffic routing.
- Troubleshoot SD-WAN and connectivity-related issues across multiple sites.
- Implement security policies and integrate SD-WAN with enterprise security controls.
Routing & Switching
- Configure, support, and troubleshoot enterprise routing and switching environments.
- Hands-on experience with:
- BGP
- OSPF
- EIGRP
- VLANs
- STP/RSTP/MST
- HSRP/VRRP
- ACLs
- QoS
- NAT
- Support branch, campus, and data center network environments.
- Perform network performance tuning and capacity planning.
Cisco Meraki Wireless
- Deploy and manage Cisco Meraki Wireless solutions.
- Configure and support:
- Meraki MR Access Points
- Wireless SSIDs
- Guest Access Solutions
- RF Optimization
- Wireless Security Policies
- Monitor and troubleshoot wireless performance and connectivity issues.
- Manage wireless environments through the Meraki Dashboard.
- Conduct wireless surveys and optimization activities when required.
Operations & Support
- Participate in incident, problem, and change management processes.
- Provide L2/L3 support for network-related incidents and service requests.
- Work with vendors and service providers for issue resolution and escalations.
- Ensure compliance with security and operational standards.
- Support planned maintenance and after-hours activities when required.
Professional & Technical Skills:
Technical Skills
- Strong hands-on experience with Fortinet SD-WAN solutions.
- Solid understanding of Routing & Switching technologies and protocols.
- Experience managing Cisco Meraki Wireless environments.
- Good knowledge of:
- TCP/IP
- DNS
- DHCP
- NAT
- VPN Technologies
- Network Security Fundamentals
- QoS and Traffic Engineering
- Experience using network monitoring and troubleshooting tools.
Preferred Skills
- Experience with FortiGate Firewalls.
- Exposure to Cisco Switching and Wireless technologies.
- Knowledge of Network Access Control (NAC) solutions.
- Understanding of cloud networking concepts (AWS/Azure).
- Basic scripting knowledge (Python, PowerShell, or Ansible) is an advantage.
Preferred Certifications
Fortinet Certified Professional (FCP) / NSE Certifications
Cisco CCNA or CCNP Enterprise
Cisco Meraki Solutions Specialist Certification
ITIL Foundation (Preferred)
Additional Information:
- The candidate should have minimum 5-8 years of experience in Enterprise Network Operations.
- This position is based at our Bengaluru office.
- 15 years of full-time education is required.
