Join Deloitte as a Specialist Deputy Manager, Client Account Management, and help translate account strategy into action across priority client accounts. In this role, you will support account leadership through account planning, pipeline and pursuit management, research, reporting, and operational coordination that strengthen client relationships and support profitable growth.
Work you'll do
As a Specialist Deputy Manager, Client Account Management, you will be responsible for:
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Acting as a primary point of contact to drive and execute account initiatives, including pipeline management, pursuit management, account strategy development, procurement tracking, internal account operations, account team communications, client relationship management, and risk management
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Working with account leadership teams, including the Lead Client Service Partner and Lead Business Partner(s), to develop and implement account strategies, support relationship plans, prepare account overview materials, organize account meetings, refresh annual account plans, and distribute marketing and eminence materials
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Providing actionable insights, creating impactful reports, and leading initiatives that support ongoing revenue growth
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Promoting and strengthening sales management programs, fostering cross-functional partnerships, and driving process enhancements to improve operational excellence
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Supporting pursuits, CRM operations, opportunity reporting, pipeline accuracy, research deliverables, and industry and account insights to strengthen account decision-making and service delivery
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Sharing knowledge and lessons learned across accounts to improve support consistency and bring forward leading practices
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Leading practice development by managing multiple priorities, supporting onboarding and offboarding activities, and coaching team members through regular feedback and development support
The team
Enabling Areas (EA) at the U.S. India offices is the support arm of the organization and comprise several groups including Talent, Technology, Finance, Communications, Field Operations, etc. EA gives every client-service business unit access to the best and brightest resources when it comes to support services. More specifically, EA enables the business units to solely focus on satisfying clients and developing new products and services to sustain competitive advantage, while they consolidate and standardize a diverse collection of systems, processes, and functions. The team provides a wide array of services to the U.S and India professionals, and is continually evaluating and expanding its portfolio.
Location: Hyderabad
Shift Timings: 6.30 AM to 03.30 PM
Qualifications
Required:
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8-10 years of experience in account management, consulting, or business development
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2-3 years of experience supervising teams
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Full-time Master of Business Administration
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Experience supporting account strategy, account planning, and client relationship management
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Experience with pursuit management and secondary research
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Experience using Microsoft Excel and Microsoft PowerPoint
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Experience preparing reporting, analysis, or presentations in graphical and tabular formats
Preferred:
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Experience in a professional services environment supporting client service, marketing, sales, or pre-sales activities
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Experience with Salesforce Customer Relationship Management
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Experience managing account operations, including pipeline tracking, procurement coordination, and risk activities
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Experience creating executive-ready presentations and structured storyboards
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Experience coaching team members and providing performance feedback
