Role Overview :
We are looking for a detail-oriented and guest-focused Reservations Executive to join our team in Sangolda, North Goa. This is a full-time, on-site role responsible for managing reservations across multiple channels, ensuring seamless booking experiences, and maximizing occupancy and revenue. The ideal candidate will play a key role in guest communication, coordination with internal teams, and delivering exceptional hospitality standards.
Key Responsibilities
* Handle inbound and outbound reservation inquiries via phone, email, WhatsApp, and online booking channels.
* Provide accurate information on villa/property availability, pricing, amenities, and policies.
* Process bookings, amendments, cancellations, and payment follow-ups in the reservation system.
* Maintain accurate and updated reservation records, guest details, and reports.
* Coordinate with operations, housekeeping, and guest relations teams to ensure smooth check-ins, check-outs, and guest experiences.
* Resolve guest concerns promptly and professionally to maintain high satisfaction levels.
* Upsell suitable properties, experiences, and add-on services to optimize revenue.
* Follow company SOPs and contribute to reporting, documentation, and process improvements.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Goa, Goa: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
- Reservation management: 1 year (Preferred)
Location:
Work Location: In person
