- Technical Troubleshooting: Provide high-level Technical Troubleshooting: Provide high-level technical support and resolve complex hardware, software, network, and access issues for users.
- Incident Management: Manage the end-to-end incident lifecycle using ticketing systems (e.g., ServiceNow, Jira) while ensuring strict adherence to Service Level Agreements (SLAs).
- System Administration: Troubleshoot Windows/macOS, Active Directory, Office 365, VPN, email clients, and enterprise applications.
- Collaboration & Escalation: Identify recurring technical issues and escalate critical or complex problems to Tier 2/Tier 3 support teams with proper documentation.
- Knowledge Management: Document troubleshooting steps, technical resolutions, and knowledge base articles clearly and accurately.
- Customer Satisfaction: Deliver an exceptional support experience while maintaining high quality and customer satisfaction (CSAT) standards.technical support and resolve complex hardware, software, network, and access issues for users.
- Incident Management: Manage the end-to-end incident lifecycle using ticketing systems (e.g., ServiceNow, Jira) while ensuring strict adherence to Service Level Agreements (SLAs).
- System Administration: Troubleshoot Windows/macOS, Active Directory, Office 365, VPN, email clients, and enterprise applications.
- Collaboration & Escalation: Identify recurring technical issues and escalate critical or complex problems to Tier 2/Tier 3 support teams with proper documentation.
- Knowledge Management: Document troubleshooting steps, technical resolutions, and knowledge base articles clearly and accurately.
- Customer Satisfaction: Deliver an exceptional support experience while maintaining high quality and customer satisfaction (CSAT) standards.
How to apply?
WhatsApp your Resume to HR Thulasi Raman 8861978465
https://www.instagram.com/thulasi_ram1909?igsi=MWVkZDE2MjF2ZGg4Nw==
Pay: ₹450,000.00 - ₹620,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Are you in Bangalore?
- What is your Notice Period?
- Are you ok to work in Night shift?
- Are you ok to Rotational shift?
- What is your current CTC?
- Are yo willing to attend face to face?
Work Location: In person
