· Provide info related to services and tariff to the patients.
· Orients and educates patients and their families by explaining the care plans and other information relating to the treatments.
· Pre and post-counseling for the patients undergoing the treatment plans if required.
· Address and resolve patient complaints and concerns promptly and effectively.
· Understand and action accurate data entry on a daily basis
· Comprehend detailed nuances around therapist availability and accordingly block appointments
· Maintain data related to financial transactions, patient flow, and individual patient visits.
· Track patient's journey from lead status to discharge and follow-ups
· Respect patients by recognizing their rights; and maintaining confidentiality.
· Collect patient testimonials and feedback as per organizational policy.
· Responsible to follow up on the assessment report till it get delivered to the patient
· Work closely with the sales team to promote patient care initiatives and success rate
· You should try and convince the clients who were not been converted for the package
· Increase in conversion ratio will be reviewed in constant interval
Language Known: English & Hindi mandatory
Qualification: Any Degree
Experience: Min 3 yrs
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: Hybrid remote in Adyar, Chennai, Tamil Nadu
