The Global Capability Center (GCC) Director is responsible for end-to-end site leadership, including facilities management and overall operational stewardship, while providing solid-line people leadership and governance for the India Global Capability Center (GCC). This role ensures the physical and operational environment enables safe, compliant and efficient delivery of shared services globally. In addition, this leader plays a critical role in establishing the GCC as a hub for technology, digital innovation capabilities, enabling global product development, data and platform teams to scale delivery through strong culture, talent and cross-functional ways of working within a highly matrixed and global operating model.
The Director owns talent management, performance outcomes, workforce planning, and organizational health for the India GCC and partners closely with global functional leaders who assist with work direction, task prioritization, skill development and functional expertise. Operating within a highly matrixed environment, this leader balances enterprise priorities, local execution, and cross-functional alignment to drive service excellence, engagement, and continuous improvement.
Work Location: Bangalore
Work Mode: Hybrid (3 Days in office)
