Senior Technician, Field Services
When our customers are looking for consultative IT expertise, where else would they turn but to the company driving human progress through technology? Our Field Services team within Professional Services are specialists in Site Services, Asset Management and on-site services.
As a Senior Technician, you will apply technical expertise, peer collaboration, diagnosis tools and analytical practices to resolve customer issues, taking care of our customer IT operations by delivering outstanding on-site support. Provide second level support for End user Desktop and IT Site Services support and assist management team with day-to-day operations of the group. Receives, assesses, troubleshoots and escalates support incidents and requests.
You will:
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Resolve complex issues & handle escalations. (e.g., executive technical escalations)
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Build and maintain relationships with other groups that impact the technical aspect for phone support (such as tool content teams and the product group).
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Assists in coordinating with vendors for resolution of user’s issue
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Assist in identifying and documenting processes, procedures and technical resolutions.
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Manage all local IT Equipment in ITAM (Asset Management) and the global asset management database.
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Installations, including rack and stack
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Break / Fix Support & Case management
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Ownership of escalated cases and follow through till resolution.
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Skilled in hardware, software and/or operating systems environment.
Knowledge of appropriate networks, products and protocols
Experience with Service Now and similar ITSM IT Service Management solutions for ticketing.
Good understanding of OS installation, configuration, troubleshooting of Desktops, Laptops & Printers.
Exposure to setting up Video Conference setup & troubleshooting
Exposure to Exchange Active Sync and email configuration on mobile devices.
Good understanding of protocols (TCP/IP and subnetting), VPN, and basic commands like (ipconfig, trace routes etc.)
Exposure in implementing Voice / Telecom systems, voice messaging systems and deploying new phone and voice mail extensions.
Strong troubleshooting, communication & customer handling skills.
2+ years of related experience
Desirable Requirements
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 8 July 2026
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
