Join Us as a Customer Success Operations Partner!
Are you ready to make a significant impact in an innovative environment? At ORBCOMM, we're looking for a detail-oriented and customer-focused Customer Success Operations Partner who thrives in a fast-paced, cross-functional environment. If you're passionate about improving operational efficiency, eliminating customer friction, and driving operational excellence across the post-sale customer lifecycle, we'd love to hear from you.
Why You'll Love Working Here
As a Customer Success Operations Partner, you will serve as the dedicated operational partner to our Customer Success organization, supporting a defined portfolio of strategic customers.
You'll own the operational execution behind billing, order management, service activation, and post-sale service operations, ensuring customers receive a seamless experience while enabling Customer Success Managers to focus on strategic customer relationships.
Working closely with Customer Success, Finance, Order Management, Logistics, and Technical Support, you'll identify and resolve operational issues that impact customer experience, revenue recognition, and cash flow. Your work will directly contribute to reducing open accounts receivable, accelerating revenue realization, improving operational efficiency, and increasing customer retention.
This role is based out of our Hyderabad office. We operate in an onsite work environment.
What You'll Do
Operational Ownership
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Serve as the primary operational point of contact for assigned strategic customers.
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Act as the operational escalation owner for billing, RMA, order management, and support-related issues.
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Own transactional workflows end-to-end, enabling Customer Success Managers to focus on customer outcomes and relationship management.
Service Contract & Billing Operations
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Manage customer service contract lifecycle activities, including onboarding, offboarding, transfers, suspensions, and RMA-related contract updates.
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Coordinate billing activities, including invoice reconciliation, billing dispute resolution, custom billing requests, usage reporting, and payment issue coordination with Finance and Collections.
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Drive operational improvements that reduce open Accounts Receivable (AR), minimize invoice disputes, and accelerate customer payment cycles.
Device & Service Billing Reconciliation
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Reconcile customer device inventories to ensureaccurateservice billing.
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Investigate and resolve billing discrepancies, including:
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Activated devices not billed
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Inactive or removed devices continuing to bill
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Shipped but uninstalled or inactive devices
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OEM-to-end-customer shipment visibility and billing alignment
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Manage device lifecycle movements across customer accounts and sub-accounts.
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Ensure service activation and termination dates accurately flow into billing systems.
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Monitor contract expirations and communicate renewal opportunities to commercial teams.
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Serve as Finance's primary operational contact for service billing issue resolution.
Standardized Service Offerings
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Develop andmaintainstandardized service offerings for VIACHAINcustomers.
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Ensure service offerings are scalable, repeatable, and support the complete billing lifecycle.
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Review and approve exceptions to standardized offerings.
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Convert one-time customer contract deviations into repeatable operational processes whereappropriate.
Customer Success & Customer Delivery Partnership
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Partner closely with Customer Success Managers and Customer Delivery teams throughout the customer lifecycle.
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Support order management activities, including order entry, opportunity progression, shipment coordination, release management, credit holds, and partial shipments.
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Track customer orders from purchase order through shipment, activation, and service billing.
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Coordinate RMAs with Support and Logistics while communicating status updates and timelines.
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Manage NRU tracking and resolution activities with Support teams.
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Convert NRUs into revenue-generating units while providing trend reporting and operational insights to Customer Success leadership.
Who You Are
You're an operational problem solver who enjoys working across multiple business functions to improve processes, resolve complex customer issues, and create exceptional customer experiences. You thrive in environments requiring strong ownership, attention to detail, and cross-functional collaboration.
If you have:
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2–5 years of experience in Customer Success Operations, Billing Operations, Order Management, Revenue Operations, or a related operational role.
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Strong cross-functional experience partnering with Finance, Order Management, Logistics, Customer Success, and Technical Support teams.
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Advanced analytical and reconciliation skills withproficiencyin Microsoft Excel and reporting tools.
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Experience working with CRM and billing platforms; Salesforce experience preferred.
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Strong organizational skills with the ability to manage complex, end-to-end operational workflows.
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Excellent problem-solving, communication, and stakeholder management skills.
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Ability to prioritize multiple activities whilemaintaininga high degree of accuracy and customer focus.
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Leverage AI-enabled tools and automation to support daily tasks and productivity.
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Commitment to continuous learning in digital and AI literacy.
Then we want to meet you!
The Benefits of Working Here
A career with ORBCOMM offers the opportunity to grow your skills in a collaborative, innovative environment. We provide a competitive, locally relevant benefits package designed to support employees around the world. Benefits vary by location and may include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and employee discounts.
How We Hire
ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture.
About Us
At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com!
Ready to Join Us?
We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.
We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.
At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.
