Job Description:
We are looking for a tech-savvy, empathetic, and driven Customer Support Executive to join our growing team. With 2 years of experience under your belt, you understand that support isn't just about closing tickets—it’s about building relationships and ensuring our users find success with our platform. If you have a knack for troubleshooting complex SaaS workflows and can communicate seamlessly in both English and Hindi, we want to talk to you.
Core Responsibilities :
● Technical Troubleshooting: Act as the first point of contact for technical queries, identifying bugs, and guiding users through platform features.
● CRM Management: Maintain meticulous records of customer interactions, feedback, and resolution paths within our CRM system.
● Bilingual Communication: Provide high-quality support via email, chat, and phone in both English and Hindi.
● Onboarding Support: Assist new users in setting up their accounts and navigating the initial learning curve of the product.
● Cross-functional Collaboration: Work closely with the Product and Engineering teams to escalate critical issues and suggest feature improvements based on user feedback.
● Knowledge Base Contribution: Draft "How-to" articles and FAQs to help build a robust self-service library for our users.
Requirements & Qualifications:
● Experience: Minimum 2 years of experience in a Customer Support role, specifically within the SaaS (Software as a Service) industry.
● Language: Native or professional fluency in English and Hindi is mandatory.
● Tooling Proficiency: Hands-on experience with CRM tools.
● Problem-Solving: A logical approach to troubleshooting and the ability to explain complex technical concepts in simple terms.
● Soft Skills: High emotional intelligence, patience, and a "customer-first" mentality.
Preferred Skills:
● Experience with ticketing systems and live chat tools.
● Basic understanding of APIs or integrations.
● Ability to work in a fast-paced, remote, or hybrid environment.
Why Join Us?
● Opportunity to work with a cutting-edge SaaS product.
● A collaborative culture that values professional growth and technical upskilling.
● Competitive salary and performance-based incentives.
Pay: ₹200,000.00 - ₹300,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
