Operations & Dispatch Executive
Company: Gift4U
Location: Marine Drive, Kochi
Employment Type: Full-Time
Salary: ₹15,000 – ₹21,000 per month + Performance Incentives
Weekly Off: 1 Day Per Week
About the Role
Gift4U is seeking a highly organized, dependable, and proactive Operations & Dispatch Executive to oversee daily order coordination, dispatch planning, and operational execution.
This is not a sales role.
The primary objective of this position is to ensure that customer orders are processed accurately, products are prepared on time, deliveries are coordinated efficiently, and that every delivery leaves the store and receives the customer promptly every day.
The successful candidate will play a key role in reducing operational delays, improving customer satisfaction.
Key Performance Objective
Ensure smooth morning operations and dispatch management so that:
- Online orders are reviewed and processed promptly.
- Production requirements are communicated without delay.
- Flower transfers between stores happen on time.
- Delivery schedules are planned efficiently.
- The delivery leaves the store on time.
- Customer commitments are fulfilled accurately.
Primary Responsibilities
Order Management & Coordination
- Review all online orders received overnight and early morning.
- Verify order details including products, delivery dates, timings, and customer instructions.
- Coordinate with management regarding special orders and urgent requests.
- Monitor order status until dispatch.
Dispatch Planning
- Prepare daily dispatch schedules.
- Coordinate delivery staff and delivery routes.
- Prioritize time-sensitive deliveries.
- Ensure deliveries are assigned efficiently.
- Follow up on delayed deliveries.
- Confirm completion of daily dispatches.
Inter-Store Coordination
- Coordinate daily with florists on what to make.
- Communicate production requirements clearly.
- Verify transfer quantities and product availability.
- Escalate shortages immediately.
Product Verification
- Check quantities against requirements.
- Identify shortages, damages, or quality concerns.
- Ensure products are ready before delivery deadlines.
Responsibilities include:
- Order verification
- Coordination of order
- Dispatch
- Escalation of issues
Operations
The selected candidate will be trained on Dispatch
Responsibilities may include:
- Updating order status
- Checking inventory availability
- Monitoring dispatch records
- Maintaining customer information
- Generating operational reports
Daily Reporting
Prepare and submit:
- Order Summary
- Dispatch Status
- Pending Deliveries
- Transfer Reports
- Operational Issues
before end of shift.
Required Skills
Essential
- Strong organizational skills
- Punctuality and reliability
- Basic computer knowledge
- Ability to use WhatsApp and email
- Ability to manage multiple tasks simultaneously
- Good communication skills
Preferred
Experience in:
- Dispatch Operations
- Logistics
- Courier Services
- Warehouse Operations
- Retail Operations
- E-Commerce Operations
- Inventory Management
Personal Qualities
We are looking for someone who is:
- Responsible
- Detail-oriented
- Proactive
- Calm under pressure
- Honest and trustworthy
- Willing to learn new systems
- Comfortable working independently
Performance Metrics
Success in this role will be measured by:
- Order accuracy
- Dispatch accuracy
- Reduced delivery delays
- Reporting quality
- Attendance and punctuality
Training & Growth Opportunities
The selected candidate will receive training in:
- Retail Operations
- Dispatch Management
- Inventory Control
- Process Management
- Business Operations
Potential future growth:
Operations Executive -Store Operations Manager-Store Manager
Benefits
- Competitive Salary
- Performance Incentives
- Attendance Bonus
- Weekly Off
- Employee Discounts
- Career Growth Opportunities
- ERP Training
- Stable Long-Term Employment
Immediate Joining Preferred
Job Type: Full-time
Pay: ₹15,000.00 - ₹21,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid time off
Work Location: In person
