Business Operations / Delivery Ops Analyst (JIRA & Automation Specialist)
Location: Bengaluru, India
Experience Level
- 5–7 years of relevant experience, with a strong combination of:
- Hands-on JIRA administration and governance
- Exposure to Delivery Operations / PMO / Business Operations
- Working knowledge of automation and integrations (n8n / APIs preferred)
- Candidates from IT services / consulting environments will be preferred.
Role Overview
S3 Group is seeking a high-impact Business Operations / Delivery Ops Analyst to own and
transform the organization’s delivery operations backbone.
This role is responsible for designing, governing, and scaling the end-to-end operational
ecosystem connecting:
Delivery execution (JIRA)
Financial tracking and billing
Cross-functional workflows (Sales, Finance, Delivery)
The role requires strong ownership, structured thinking, and system-driven execution,
ensuring operations are:
- Scalable
- Governed
- Audit-ready
- Automation-enabled
This is a mission-critical role with direct visibility into leadership and business outcomes.
Key Responsibilities
- Enterprise JIRA Ownership & Operational Architecture
- Act as the primary owner and expert for JIRA across the organization.
- Lead end-to-end JIRA implementation and lifecycle management, including:
- Project setup and configuration
- Workflow design (conditions, validators, transitions)
- Custom fields, field visibility rules
- Permission schemes and notification schemes
- Filters, dashboards, and reports
- Standardize JIRA structures across:
- Project Delivery
- Product
- Consulting
- Support
- Design structured workflows covering:
- Sales → Contract → Delivery → Closure lifecycle
Define and manage:
- Project creation workflows
- Contract/SOW tracking
- Contract number generation
- Reporting hierarchies
- Build advanced dashboards and trackers using:
- JQL (multi-condition queries, functions)
- Light scripting where required
- Enable real-time visibility into:
- Deliverables
- Timelines
- Milestones
Drive transition from ticket-based tracking to structured project execution models
2. Time Tracking Governance & Financial Alignment
- Own and enforce organization-wide time tracking governance
- Maintain timesheet logging standards as a controlled framework
- Run weekly timesheet Quality Control (QC) cycles:
- Drive correction-at-source
- Ensure adoption of proper logging behavior
- Achieve and maintain ≥98% timesheet compliance
- Maintain Activity Timeline for:
- Leave
- PTO
- Resource allocation
- Build and manage:
- Resource-to-project/SOW mapping
- Effort tracking systems
- Bring VMS/client-driven work into internal JIRA tracking systems
- Partner with Finance to:
- Improve billing readiness
- Reduce reconciliation effort
- Ensure accurate effort-to-billing mapping
- Support:
- Resource-level cost tracking
- PSA (Professional Services Automation) implementation – Phase 2
- Enable SOW-level visibility and reporting
3. Automation, Integrations & System Intelligence
Own all JIRA-native automation rules
Build, maintain, optimize, and troubleshoot
Design and manage integrations between client and internal systems, including:
External JIRA ↔ Internal JIRA sync
Build and maintain n8n workflows, including:
REST API integrations
HTTP and Code nodes
Scheduled triggers
Error handling and retry mechanisms
Operate and monitor:
Cross-instance ticket and comment synchronization
Enable:
Centralized visibility of client work
Accurate internal time tracking
Build backend project tracking structures for:
Timeline tracking
Milestone tracking
Drive:
Automated reporting
Data synchronization
Execute cold email outreach campaigns and generate engagement analytics reports
for Sales
4. Documentation, Knowledge Management & Confluence Ownership
Act as the primary owner of Confluence as the organization’s source of truth
Maintain:
Folder structures
Naming conventions
Versioning standards
Develop and manage:
SOPs (Standard Operating Procedures)
Playbooks
Methodologies
Reusable templates
Document:
End-to-end workflows
Cross-functional processes
Build scalable documentation frameworks that are:
Easy to understand
Reusable
Onboarding-friendly
Maintain structured knowledge repositories ensuring:
- Continuity
- Knowledge retention
- Process Design, Change Management & Operational Governance
- Use JIRA as the core platform for process governance and change management
- Design systems enabling:
- Cross-functional coordination (Sales, Finance, Delivery)
- Clear ownership and accountability
- Strengthen process adherence through:
- Structured workflows
- Governance controls
- Ensure process integrity during:
- Leadership transitions
- Team changes
Reinforce key workflows:
Sales → Finance → Delivery handoffs
Maintain:
Historical tracking
Auditability across processes
6. Delivery Operations & Project Governance
Operationalize end-to-end project lifecycle governance frameworks, including:
- Phases and stage gates
- Governance forums
- RACI structures
- KPIs
- Change control processes
- RAID logs
- Support delivery teams with:
- Structured execution tracking
- Governance frameworks
- Conduct post-implementation audits (if QA is not available)
- Ensure adherence to:
- Agile
- Waterfall
- Hybrid methodologies
- IT Tools Evaluation & Continuous Improvement
Evaluate new IT tools for:
- Business fit
- Risk
- Cost impact
- Provide go / no-go recommendations
- Continuously:
- Identify process gaps
- Optimize workflows
- Improve efficiency and scalability
- Build systems capable of supporting business growth without disruption
8. Stakeholder Enablement & Internal Consulting
- Act as first-line support for:
- JIRA
- Confluence
- Serve as a JIRA consultant across:
- Internal teams
- Client engagements
- Provide guidance on:
- Workflow design
- Best practices
- System alignment
- Ensure alignment between business processes and system capabilities
- Leadership Reporting & Deliverables
- Create high-quality, leadership-ready deliverables:
- Word: SOPs, playbooks, methodologies
- Excel: dashboards, trackers, financial models, macros, pivot tables
- PowerPoint: executive presentations, steering decks
- Deliver insight-driven outputs, not just data
Skills & Competencies
Required
- Strong expertise in JIRA administration (end-to-end ownership)
- Advanced working knowledge of JQL
Hands-on experience with:
Workflow configuration
- Custom fields
- Permissions and notification schemes
- CSV imports
Working knowledge of:
- n8n or similar automation tools
- REST APIs (authentication, pagination, debugging)
- Strong experience with Confluence for documentation and governance
Understanding of:
- Time-based billing models (T&M, milestone)
- Project finance processes
- Strong analytical and process design capability
Experience with:
- Agile / Waterfall / Hybrid delivery models
- Advanced MS Office skills:
- Excel (must be strong – formulas, pivot tables, macros)
- Word
- PowerPoint
Strong communication and structured thinking ability
Nice to Have
- JIRA / Confluence certifications
- Experience with ActivityTimeline or similar tools
- Exposure to databases (PostgreSQL, Supabase)
- Background in IT services / consulting
- Familiarity with Infor WMS implementation lifecycle
- Exposure to AI / automation use cases
Success Metrics (KPIs)
- ≥98% timesheet compliance
- 100% visibility of effort across all business segments
- Reduction in manual reconciliation effort
- Improved billing cycle efficiency
- Successful implementation of SOW-level reporting
- Strong adherence to SOPs (minimal process drift)
- Increased automation adoption and efficiency
- High-quality, decision-ready leadership reporting
Final Note
This role is critical to building a structured, scalable, and data-driven operations function,
combining JIRA expertise, process governance, financial alignment, and automation to
- enable seamless execution across the organization.
Benefits:
- Flexible schedule
- Health insurance
- Work from home
Application Question(s):
- How many years of hands-on experience do you have in JIRA Administration and Workflow Configuration?
0–2 Years
3–5 Years
5–7 Years
7+ Years
- Have you independently managed end-to-end JIRA administration activities including workflows, custom fields, permission schemes, dashboards, and automation rules?
Yes
No
- Do you have hands-on experience integrating JIRA with external systems using REST APIs or automation tools such as n8n, Zapier, MuleSoft, or Power Automate?
Yes
No
- Have you worked in Delivery Operations / PMO / Business Operations roles within IT Services or Consulting organizations?
Yes
No
- Do you have hands-on experience in advanced JQL, dashboard creation, timesheet governance, and reporting for leadership or delivery teams?
Yes
No
Work Location: In person
