Sr. Specialist - Application Support N
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Inviting applications for the role of Senior Principal Consultant - Networks Service Delivery Sr Analyst In this role you will be part of a highly engaged team responsible for ensuring the network infrastructure is always available secure compliant with standards and aligned with business needs. The ideal candidate will manage network operations lead mid-sized projects supervise vendor resources and contribute to continuous improvement initiatives across the global landscape. Responsibilities: - Support Network Service Roadmap delivery in the key Network Areas - Translates business requirements into technical and functional solution specifications - Documents solutions developed according to the defined rules in place allowing for the solution to be supported by IT OPS and Vendors. - Lead and follow-up delivery and mid-size project and improvement plans - Promote procedures standards and rules in place and seek for opportunities to improve them in the Network space. - Suggest and implement network infrastructure upgrades modifications and EOL (end of life) replacements - Make sure funding (CAB Running Cost) is planned for suggested projects. - Conduct risk assessment and develop mitigation plans - Represent and run network infrastructure service for technology owned within agreed SLA ensure availability capacity and reliability of the network Infrastructure services with the usage of ITIL Methodology (incident problem change release and knowledge management) - Cooperate with resolution of Major Incidents and fulfilment of support Tasks deployments & changes for supported technology within the agreed SL As - Suggest technology upgrades modifications and deployments to Networks lead based on business needs. - Make sure site funds (CAB Running Cost) is fed back for suggested projects. - Supervise vendor resources to support and maintain company network operation within supported technology. - Maintain working relationships with the key stakeholders (Service Desk Security Team End User Team Local Infrastructure Teams) - Perform root cause analysis of infrastructure problems and develop resolution plans. - Maintain all documentations for deployment maintenance upgrades and problem resolution activities. - In addition to the Network Senior Analyst responsibilities: the role will include some of the following depending on current team needs and/or your personal development goals. - Global Functional Expert Role (Incident request capacity CMDB reporting) - Develop detailed project plan to monitor and track project progress and performance using appropriate tools and techniques specifically to analyze the successful completion of short and long-term goals - Proactively manage key stakeholders and update them on project status
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
Dynatrace Certified Associate - DynatraceDynatrace
Required Skills
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Application Support N
Remote Type -
Office
Work Shift -
Day Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
