Handle outbound voice calls to customers based in the United States. Communicate fluently in English and Japanese/Korean. Contact customers regarding overdue payments, pending bills, and outstanding financial obligations. Understand the customer's financial situation and discuss repayment options. Negotiate payment plans while maintaining a professional and customer-friendly approach. Encourage customers to make timely payments and resolve outstanding dues. Maintain accurate call records and update customer information in the system. Achieve collection, recovery, quality, and productivity targets. Follow client guidelines, compliance policies, and data security standards.
Application Question(s):
- Do you Have Strong communication skills in English (Common) are mandatory?
- Do you Have Experince in Collection Process in those (Spanish, japanese, Korean)Languages ?
Language:
- Do you Speak Fluently in either Korean or Japanese ? (Required)
Work Location: In person
