Product Owner
As a Product Owner, you will drive measurable business outcomes by translating complex, multi business unit objectives into a clear, unified Salesforce product strategy. You will be accountable for delivering a scalable, well-governed Salesforce platform that enables alignment across organizations, accelerates decision making, and supports long-term growth following org mergers. With deep expertise in Salesforce, you will reduce fragmentation, resolve competing priorities, and establish a single product vision that balances speed, quality, and sustainability. Acting as a trusted advisor to executive stakeholders, you will navigate challenging dynamics, guide high impact decisions, and ensure Salesforce investments deliver tangible value for both the business and its customers.
Key responsibilities:
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Product Strategy, Vision and Governance
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Define, own and communicate a clear Salesforce product vision, strategy, and roadmap that aligns with client goals and business outcomes to measurable enterprise outcomes.
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Collaborate with stakeholders to understand customer needs, market trends, and business challenges.
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Drive discovery sessions and workshops to understand business challenges, surface tradeoffs and define value driven requirements.
- Expertise in managing multidisciplinary teams to deliver AI-enabled digital solutions, from concept through deployment, leveraging AI across the SDLC
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Salesforce Product Leadership
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Lead complex Salesforce initiatives, including data model rationalization, security and access strategy, record ownership, automation alignment, and reporting consolidation.
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Guide stakeholders through critical design decisions related to org structure, record architecture, and long-term maintainability.
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Partner closely with Salesforce architects and engineering teams to balance business needs with best practices.
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Reduce fragmentation across systems and teams by driving toward a unified Salesforce operating model.
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Backlog Management & Delivery
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Own and manage the product backlog, ensuring stories are well-defined, prioritized, and aligned with strategic objectives
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Partner closely with UX/UI designers, engineers, and QA to deliver high-quality digital solutions on time and within scope
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Translate client requirements into user stories, acceptance criteria, and technical tasks
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Continuously refine backlog priorities based on stakeholder feedback, analytics, and changing business conditions
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Stakeholder & Client Leadership
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Serve as the primary product owner and trusted advisor for executive stakeholders across sales, service, operations, and leadership teams.
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Act as the central liaison between clients, business users, and delivery teams, ensuring transparency, alignment, and shared accountability.
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Facilitate sprint planning, reviews, and retrospectives to ensure transparency and alignment
- Navigate personalities and priorities with confidence, manage stakeholder expectations, drive decisions while ensuring value delivery at every iteration
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Measurement & Improvement
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Define and track KPIs to measure product success and user satisfaction.
- Analyze performance data to identify opportunities for improvement and optimization
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Support change management, training strategy, and adoption planning to ensure successful rollout and long term value realization.
Must Have Skills:
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Bachelor’s degree in Business, Computer Science, Design, or related field
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5–7 years of experience as a Salesforce Solutions Consultant, Product Owner, or similar role in complex enterprise environments – ideally within a consulting, digital agency, or SaaS environment
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Experience leading agile product teams delivering digital platforms, mobile apps, or enterprise solutions
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Strong understanding of Agile/Scrum methodologies and product lifecycle management
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Ability to translate complex business needs into clear, actionable product requirements
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Demonstrated success leading Salesforce org mergers or large scale multi-business unit Salesforce transformations.
- Deep understanding of Salesforce data models, security architecture, automation patterns, and reporting strategy.
- Strong consulting skill set including executive communication, facilitation, and conflict resolution.
- Proven ability to drive decisions in ambiguous environments with competing stakeholder interests.
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Proficiency in tools like Jira, Confluence, Figma, and analytics platforms
Preferred Skills:
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Experience working with Sales Cloud, Service Cloud, Experience Cloud, and complex sharing models.
- Background in management consulting or advisory led Salesforce delivery.
- Salesforce Sales and Service Cloud Consulting certifications are required.
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Certifications such as CSPO, PSPO, or SAFe Product Owner are a plus
Professional Skills:
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Excellent communication and stakeholder management skills — capable of engaging executives, technical teams, and end-users alike
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Strong analytical thinking, problem-solving ability, and attention to detail
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Demonstrated leadership in driving digital transformation initiatives within enterprise or Travel & Hospitality contexts
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Maintains composure during all types of situations and is collaborative by nature
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High standards of professionalism, consistently producing high quality results
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Demonstrate flexibility and openness to bring creative solutions to address issues
Bridgenext is an Equal Opportunity Employer
