Guest Experience Associate : F&B Service
Salary : Rs.15100-20000/-
Job Location : WGH Poetree, Thekkadi
The job description of a Captain in Food and Beverage (F&B) service in the hotel industry typically includes the following responsibilities:
- Supervising Staff: Captains oversee the daily operations of the F&B service team, ensuring that all staff members adhere to service standards and policies.
- Customer Service: They interact directly with guests, ensuring a high level of customer satisfaction by addressing complaints, resolving issues, and accommodating special requests.
- Training and Development: Captains train new employees and provide ongoing coaching to enhance the skills and performance of the F&B service team.
- Ordering and Inventory: They monitor inventory levels, place orders for supplies, and ensure proper stock management to meet operational needs.
- Shift Management: Captains coordinate shifts and schedules for F&B service staff, ensuring adequate coverage during peak times and special events.
- Safety and Hygiene: They enforce health and safety regulations, maintain cleanliness standards in dining areas, and ensure compliance with food handling procedures.
- Upselling and Revenue Generation: Captains promote menu items, suggest upgrades, and encourage guests to participate in promotional offerings to maximize revenue.
- Handling Payments: They oversee billing processes, handle cash transactions, and ensure accurate recording of sales and payments.
- Communication: Captains maintain effective communication with kitchen staff, management, and other departments to coordinate smooth F&B service operations.
- Problem Solving: They anticipate and address issues that may arise during service, such as equipment malfunctions, staff shortages, or guest complaints.
Job Type: Full-time
Pay: ₹15,100.00 - ₹20,000.00 per month
Experience:
- total work: 1 year (Preferred)
Work Location: In person
