Here's a standard Customer Service Executive job description you can use directly:
Job Title: Customer Service Executive
Department: Customer Support
Location: [Chennai]
Job Type: Full-Time
Salary: As per industry standards
Job Summary:
We are seeking an enthusiastic Customer Service Executive to handle customer interactions, resolve issues, and provide a positive experience to every customer through calls, chats, or emails.
Key Responsibilities:
- Handle inbound/outbound customer calls, emails, and chat queries
- Provide accurate information about products and services
- Resolve customer complaints politely and efficiently
- Escalate unresolved issues to the appropriate department
- Maintain proper records of customer interactions and feedback
- Follow communication scripts and company procedures
- Meet daily, weekly, and monthly performance targets
- Build strong customer relationships through quality service
- Update customer information in the database accurately
Required Skills:
- Excellent verbal and written communication skills
- Good listening and problem-solving ability
- Patience and a customer-first attitude
- Basic computer knowledge (MS Office, CRM tools)
- Ability to multitask and work under pressure
- Team player with a positive attitude
Qualifications:
- Minimum 12th Pass / Any Graduate
- Freshers can apply; prior customer service experience is a plus
- Willingness to work in rotational shifts (if applicable)
Preferred Languages:
- [Tamil / English / Hindi — edit based on your requirement]
Perks & Benefits:
- [Incentives / PF / Medical Insurance / Training — edit as applicable]
Pay: From ₹10,429.65 per month
Work Location: In person
