Key Responsibilities
- Support international air ticketing and travel coordination requests.
- Check traveller name, passport details, travel dates, routing, visa status, approvals, and travel requirements.
- Coordinate with ticketing, visa, hotel, and operations teams for smooth execution.
- Support booking, reissue, cancellation, refund, and travel change requests.
- Track request status and follow up for timely closure.
- Maintain accurate records, trackers, CRM updates, and communication trails.
- Support urgent travel requests and last-minute changes.
- Follow client travel policy, approval process, and documentation requirements.
- Escalate delays, missing documents, or incorrect details in time.
Candidate Profile
- Graduate in any discipline; final-year students may be considered for internship roles.
- IATA qualification, airline ticketing course, GDS training, travel and tourism diploma, aviation / hospitality qualification, visa
documentation course, or equivalent travel qualification preferred.
- 0-3 years of experience in international ticketing, travel operations, visa coordination, travel desk, airline support, travel agency, or
customer service.
- Freshers with relevant travel / ticketing qualification and strong learning attitude may be considered.
Required Skills
- Basic understanding of international travel process.
- Awareness of passport, visa, routing, fares, PNR, reissue, cancellation, refund, and travel documentation.
- Knowledge of GDS / airline portals / booking systems will be an advantage.
- Good coordination and follow-up skills.
- Strong attention to detail and documentation accuracy.
- Comfort with email, Excel, trackers, CRM, and travel systems.
- Ability to handle urgent requests and multiple follow-ups.
Key Performance Areas
- Timely coordination and closure of international travel requests.
- Accuracy of passport, visa, traveller, routing, and booking details.
- TAT adherence and follow-up quality.
- Proper tracking of ticketing, visa, hotel, and travel status.
- Quality of internal / client updates.
- Process and documentation compliance
Pay: ₹10,000.00 - ₹12,000.00 per month
Benefits:
- Flexible schedule
- Provident Fund
Work Location: In person
