Job Title: Payment Follow-up Executive
Department: Accounts / Finance
Reporting To: Accounts Manager / Finance Manager
Job Summary
The Payment Follow-up Executive is responsible for monitoring outstanding payments, following up with customers for pending dues, maintaining payment records, and coordinating with internal departments to ensure timely collection of payments.
Key Responsibilities
- Follow up with customers regarding outstanding invoices and overdue payments.
- Communicate through calls, emails, and WhatsApp for payment reminders.
- Maintain records of payment commitments and follow-up status.
- Coordinate with the Accounts and Sales teams for payment-related issues.
- Reconcile customer accounts and resolve payment discrepancies.
- Prepare daily, weekly, and monthly outstanding reports.
- Ensure timely collection of payments as per company policy.
- Escalate long-pending cases to management.
- Update customer payment records in ERP/accounting software.
- Maintain proper documentation of all payment communications.
Key Skills
- Good communication and negotiation skills.
- Knowledge of Accounts Receivable (AR) processes.
- Basic knowledge of GST and invoicing.
- Proficiency in MS Excel and accounting software.
- Strong follow-up and coordination skills.
- Attention to detail and record-keeping.
Qualification
- Graduate in Commerce (B.Com) preferred.
- 1–3 years of experience in payment collection, accounts receivable, or customer follow-up.
KRA (Key Result Areas)
- Timely collection of outstanding payments.
- Reduction in overdue receivables.
- Accurate maintenance of payment records.
- Effective customer communication and follow-up.
- Preparation of collection and outstanding reports.
KPI (Key Performance Indicators)
- Collection target achievement (%).
- Number of follow-up calls/emails completed.
- Reduction in overdue outstanding amount.
- Recovery of long-pending payments.
- Accuracy of payment records and reports.
- Customer query resolution turnaround time.
- Monthly aging report performance.
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
Work Location: In person
