And the role details can be presented as:
Position: Service Engineer
Department: Service / Technical
Location: New Delhi – North Region
Employment Type: Full-time
Experience: 3–5 years
Preferred Industry: Medical Equipment / Dialysis Machines
About the Role
We are looking for a Service Engineer with hands-on experience in medical equipment, preferably dialysis machines. The candidate will be responsible for installation, commissioning, troubleshooting, preventive service, complaint handling, and customer support while ensuring high customer satisfaction.
Key Responsibilities
- Handle installation and commissioning of dialysis machines independently.
- Provide technical service, troubleshooting, and maintenance support for medical equipment.
- Diagnose and resolve technical issues to ensure maximum customer satisfaction.
- Handle customer complaints and follow standard operating procedures (SOPs).
- Manage local spare-parts inventory and maintain related records and reports.
- Provide support to engineers in other regions during deputation or short-term assignments.
- Submit daily activity reports through WhatsApp/email.
- Prepare and submit weekly and monthly reports to the Team Manager/Supervisor.
- Maintain proper service documentation and follow reporting guidelines and timelines.
- Generate equipment leads from existing as well as new customers.
- Support the Sales and Clinical teams during doctor workshops, CME programs, product demonstrations, and other customer activities.
Willingness to travel across New Delhi at short notice.
Required Qualifications
Diploma: ECE, Biomedical, Mechanical
OR
B.E./B.Tech: ECE, EEE, Biomedical, Mechanical
Experience:
- Diploma holders: 5+ years of relevant experience
- B.E./B.Tech holders: 3+ years of relevant experience
- Preferably experience working with dialysis machines or other medical equipment.
- Strong troubleshooting and problem-solving skills.
- Basic computer knowledge and good reporting skills.
- Good communication and customer-handling skills.
- Willingness to travel extensively across India.
What We’re Looking For
- Strong hands-on technical skills
- Independent installation and commissioning capability
- Customer-focused approach
- Good troubleshooting and problem-solving ability
- Ability to work independently and support regional teams
- Flexibility to travel as required
What Success Looks Like
- Dialysis machines are installed and commissioned efficiently.
- Customer complaints are resolved quickly and professionally.
- Service activities and reports are completed accurately and on time.
- Spare-parts inventory is properly maintained.
- Customers receive reliable technical support and high-quality service.
Pay: ₹40,408.18 - ₹50,000.00 per month
Work Location: In person
