Job Description – Cafe Supervisor
Department: Operations
Industry: QSR / Cafe
Location: As per business requirement
Reporting To: Operations Head
Job Summary
We are looking for an experienced and responsible Cafe Supervisor to manage the day-to-day operations of the cafe. The Cafe Supervisor will be responsible for ensuring smooth outlet operations, maintaining service and food quality standards, managing staff, controlling costs, and delivering an excellent customer experience.
Key Responsibilities
- Manage the daily operations of the cafe and ensure smooth functioning of the outlet.
- Supervise and manage cafe staff, including attendance, discipline, grooming, and performance.
- Ensure proper implementation of SOPs, food safety, hygiene, and service standards.
- Monitor food and beverage quality and ensure consistency in preparation and presentation.
- Handle customer queries, complaints, and feedback professionally.
- Monitor sales, wastage, inventory, and daily operational expenses.
- Ensure proper stock management and coordinate with the Purchase/Operations team for requirements.
- Conduct regular checks of equipment, cleanliness, maintenance, and overall outlet condition.
- Prepare and maintain daily operational reports as required.
- Ensure proper cashless payment and billing procedures are followed.
- Train and guide associates on service standards, product knowledge, hygiene, and SOPs.
- Coordinate with HR, Purchase, Accounts, Training, and Operations teams whenever required.
- Ensure adequate staffing and effective deployment of employees during shifts.
- Monitor outlet targets and take necessary steps to improve sales and operational efficiency.
- Conduct regular audits and ensure corrective actions are implemented.
- Ensure compliance with company policies and statutory requirements.
- Handle opening and closing procedures of the cafe as per company guidelines.
Requirements
- 2–5 years of experience in cafe, QSR, restaurant, or food & beverage operations.
- Strong leadership and team-management skills.
- Good communication and customer-handling skills.
- Ability to manage multiple operational activities effectively.
- Knowledge of food safety, hygiene, inventory, and basic cost control.
- Ability to work in a fast-paced operational environment.
- Basic computer and reporting skills.
- Flexible to work in shifts, weekends, and holidays as required.
Key Skills
- Outlet Operations Management
- Team Management
- Customer Service
- Inventory & Cost Control
- Staff Training
- Food Safety & Hygiene
- Problem Solving
- Communication Skills
- Sales & Target Management
- SOP Implementation
Pay: ₹20,000.00 - ₹23,000.00 per month
Work Location: In person
