1. Sales & Business Development:
- Responsible for execution of sales plan and achieve the sales target assigned
- Analyse and understand customer's requirement and offer them best solutions to meet their requirement
- Responsible for timely submission of technically and commercially viable proposals/quotations for all enquiries received
- Conducting research about the client’s background, turnover, strengths, weakness, products through online/offline information
- Maintain long term relationship with old and current customers to generate additional revenue for the organization
- To work closely with the Sales Head to drive the organizations growth, product development and geographical spread
- Conduct basic marketplace intelligence and research to map business potential of existing customers as wells identify new customers
- Participate in identifying corporate sales planning and strategies
- Identify and enlarge Targeted Customer Base and Industry
2 Customer Relations:
- Develop strong customer relationships through regular visits or timely response to their queries.
- Ensure service quality feedback on a monthly basis and implement corrective actions to ensure customer stickiness/ retention.
- Work in coordination with Pricing/ Procurement team to provide best possible quote to customers as well as secure good margin for the company too
- Ensure timely redressal of pre & post sales customer queries, grievances and escalate issues whenever required
- Ensure regular visit to all key customer to maintain smooth relationship
3 MIS & Documentation:
· Ensure adherence to SOP’s formulated and strive continuously to improve the same · Ensure timely submission of all required MIS to management
- Responsible for safeguarding of all documents related customer, orders, specifications, etc
- Ensure separate files for each customer is maintained and any document is easily available at anytime
4 Team Development:
Ensuring Proper training, mentoring, coaching is given to the team members thereby contributing to the organizational success.
