US First-Party Collections Executive (Voice Process)
location-noida
Process: US First-Party Collections (Voice)
seeking dynamic and customer-focused professionals to join its US First-Party Collections team in Noida. This opportunity is ideal for candidates with prior experience in the US collections domain who are looking to build a long-term career in the international BPO industry. As a US First-Party Collections Executive, you will be responsible for interacting with customers over calls to discuss outstanding payments, negotiate payment arrangements, and ensure timely resolution of delinquent accounts while delivering a positive customer experience. The role requires strong communication, negotiation, and problem-solving skills, along with the ability to work in a fast-paced, target-driven environment. Key Responsibilities Handle inbound and outbound collection calls with US-based customers regarding overdue accounts. Educate customers about payment options and negotiate suitable repayment plans. Ensure compliance with company policies, client requirements, and applicable regulations during all customer interactions. Accurately document customer conversations, payment commitments, and account updates in internal systems. Meet defined performance metrics, including productivity, quality, and collection targets. Deliver exceptional customer service while maintaining professionalism and empathy. Eligibility Criteria Minimum 1 year of experience in the US Collections Voice Process is mandatory. Experience in first-party collections will be preferred. Both undergraduate and graduate candidates are eligible to apply. Excellent verbal communication skills in English are required. Strong negotiation and customer-handling skills. Candidates must be comfortable working in rotational US graveyard shifts. Immediate joiners are strongly preferred.
Shift Details This role operates in rotational US graveyard shifts, including: 5:30 PM to 3:30 AM 6:30 PM to 4:30 AM 7:30 PM to 5:30 AM Shift schedules may vary based on business requirements. 10-hour shift (9 hours’ login time + 1-hour break) 5 working days per week Weekly offs as per roster
performance-based incentives Career growth opportunities within the organization Professional and collaborative work environment Important Information Candidates must be willing to commute to the Noida office. Immediate joiners
no cabs
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Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
