Key Responsibilities
Handle inbound and outbound calls related to loan servicing and customer support. Resolve customer queries regarding loan applications, disbursements, repayments, EMI schedules, foreclosure, part-payment, account statements, and other loan-related services. Coordinate with internal teams (Operations, Collections, Credit, Finance, and Technology) to ensure timely resolution of customer concerns. Record and update customer interactions accurately in the CRM/Loan Management System. Respond to customer emails and service requests within the defined Turnaround Time (TAT). Escalate unresolved or critical issues to the appropriate teams and ensure closure. Educate customers on loan products, repayment options, digital payment methods, and company policies. Ensure compliance with RBI guidelines, internal policies, and customer service standards. Maintain high levels of customer satisfaction through professional and courteous communication. Achieve service quality KPIs, including response time, first-call resolution, customer satisfaction, and productivity targets. Assist customers with document requirements, account updates, and service requests. Maintain confidentiality of customer information and follow data privacy guidelines.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
