- Communicate with relevant stakeholders on day-to-day operational tickets as per SOP.
- Deliver on day-to-day process targets in meeting Customer SLAs.
- Interact with clients as per business requirements.
- Eye for detail and report out quality measures for the process, also flag key risks if any.
- Handle process queries and Quality Auditing, upon expertise gained and certification for the same.
- Ensure Compliance and controllership.
- Follow the governance mechanism established with the client.
- Keep track of all customer feedback/ process issues. Drive actions towards delivery excellence
Job Type: Full-time
Pay: ₹9,272.03 - ₹175,620.17 per month
Application Question(s):
Experience:
- French -B1/B2/C1/C2: 1 year (Preferred)
Work Location: In person
