Key Responsibilities
- Supervise day-to-day operations of restaurants, banquet functions, room service, and other F&B outlets.
- Ensure smooth and efficient food and beverage service as per hotel standards.
- Welcome guests and ensure a high level of guest satisfaction.
- Monitor table setup, service sequence, cleanliness, and overall outlet presentation.
- Brief and allocate duties to F&B staff before each shift.
- Coordinate with Kitchen, Front Office, Housekeeping, Engineering, and other departments.
- Handle guest queries, complaints, and special requests professionally.
- Monitor food and beverage quality, portion control, and presentation.
- Ensure compliance with hygiene, sanitation, HACCP, and hotel safety standards.
- Check stock levels and coordinate with the store/purchase team for requirements.
- Assist in controlling wastage, breakage, and operating costs.
- Ensure proper billing, cash handling, and POS procedures.
- Support banquet operations and ensure events are executed as per the BEO.
- Train and coach team members on service standards, product knowledge, and guest handling.
- Maintain daily reports, checklists, and other operational records.
- Ensure compliance with hotel policies, SOPs, and brand standards.
- Assist the F&B Manager in achieving revenue, guest satisfaction, and departmental targets.
Required Skills
- Good communication and interpersonal skills.
- Strong guest-service orientation.
- Good knowledge of food and beverage service.
- Team leadership and problem-solving abilities.
- Knowledge of POS and basic billing procedures.
- Ability to work under pressure and in a fast-paced hotel environment.
- Professional grooming and positive attitude.
- Good coordination and time-management skills.
Educational Qualification
- Diploma/Degree in Hotel Management or Hospitality Management preferred.
- Relevant hotel/restaurant experience may be considered.
Pay: ₹18,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
