Key Responsibilities
· Handle customer inquiries via phone, email, chat, or other communication channels.
· Resolve customer issues promptly and professionally.
· Provide accurate information about products, services, and company policies.
· Record customer interactions and maintain accurate documentation.
· Escalate complex issues to the appropriate teams when necessary.
· Follow up with customers to ensure their concerns have been resolved.
· Meet individual and team performance metrics, including customer satisfaction and response times.
Requirements
· Bachelor's degree or equivalent qualification.
· 0-3 years of experience in customer support, customer service, or a similar role.
· Excellent verbal and written communication skills.
· Strong problem-solving and interpersonal skills.
· Basic computer knowledge and familiarity with MS Office; CRM experience is an added advantage.
· A positive attitude and a customer-first approach.
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
