Job Title: Technical Onsite Support Executive
Job Summary:
We are seeking a proactive and customer-focused Technical Onsite Support Executive to provide end-user IT support and ensure smooth functioning of hardware, software, and network infrastructure. The ideal candidate will be responsible for troubleshooting technical issues, managing IT assets, supporting users onsite, and ensuring timely resolution of incidents while maintaining high service standards.
Key Responsibilities:
- Provide onsite technical support to employees for desktops, laptops, printers, and other IT peripherals.
- Diagnose and resolve hardware, software, operating system, and network-related issues.
- Install, configure, and maintain Windows operating systems, Microsoft Office applications, Outlook, and other business software.
- Manage user accounts, password resets, and access permissions through Active Directory.
- Troubleshoot LAN, Wi-Fi, VPN, and connectivity-related issues.
- Handle incident tickets and service requests through ticketing tools while adhering to defined SLAs.
- Coordinate with internal IT teams, vendors, and stakeholders for issue escalation and resolution.
- Set up and deploy new systems, hardware, and software for employees.
- Maintain IT asset inventory and ensure accurate documentation of support activities.
- Perform routine system checks and preventive maintenance to minimize downtime.
- Provide technical assistance during office relocations, system upgrades, and infrastructure changes.
- Ensure compliance with IT policies, security standards, and operational procedures.
Required Skills:
- Strong knowledge of Desktop Support and End-User Support.
- Experience in Hardware and Software Troubleshooting.
- Proficiency in Windows OS, Microsoft Office 365, and Outlook.
- Hands-on experience with Active Directory and User Access Management.
- Knowledge of Networking concepts including LAN, Wi-Fi, and VPN.
- Experience working with ticketing tools such as ServiceNow, JIRA, Remedy, or Freshservice.
- Understanding of IT Asset Management and Inventory Control.
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent communication and stakeholder management abilities.
- Ability to work independently and manage multiple support requests effectively.
Preferred Qualifications:
- Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
- 1–5 years of experience in Technical Support, Desktop Support, IT Support, Helpdesk, or Onsite Support roles.
- Relevant certifications such as CompTIA A+, Microsoft Certifications, or ITIL will be an added advantage.
Pay: ₹100,000.00 - ₹250,000.00 per year
Location:
- Bengaluru, Karnataka (Required)
Work Location: In person
