- Customer Payment Follow-up
- Track customer payment schedules as per project milestones or AMC contracts.
Customer Issue Handling (System Problems)
- Receive and log customer complaints related to solar system issues such as low generation, inverter errors, monitoring issues, or system faults.
- Create service tickets in CRM and assign them to the technical/O&M team.
- Coordinate with field engineers for site visits and issue resolution.
- Follow up internally to ensure timely closure of complaints.
- Update customers on status and expected resolution timelines.
CRM & Documentation
- Maintain updated customer records, contracts, invoices, and service history.
- Track AMC payments and renewals.
- Maintain records of service tickets, complaints, and resolutions.
Reporting
- Prepare reports on:
- Pending payments and collections
- Customer complaints and service status
- AMC renewal tracking
- Share regular updates with management and finance teams.
- Follow up with customers via calls, emails, and messages for pending payments.
- Maintain accurate records of invoices, payments received, and outstanding dues in the CRM system.
- Coordinate with the finance/accounts team to reconcile payments and update customer ledgers.
- Send payment reminders, invoices, and payment confirmations to customers.
- Support the sales and accounts team in closing pending dues.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹32,000.00 per month
Work Location: In person
