Job Summary:
The In-House Trainer will be responsible for training and developing service department staff to improve technical knowledge, customer handling skills, process adherence, grooming standards, and overall service performance. The trainer will ensure all employees are aligned with Hyundai standards and company policies.
Key Responsibilities:
- Conduct induction and regular training sessions for:
- Service Advisors
- Technicians
- CREs
- Floor Coordinators
- Support Staff
- Train staff on:
- Hyundai service processes
- Customer handling & communication
- Product knowledge
- Soft skills & grooming
- CRM & DMS usage
- Complaint handling
- SOP compliance
- Prepare daily, weekly, and monthly training reports.
- Identify training needs through observation and performance analysis.
- Conduct role plays, practical demonstrations, and assessments.
- Monitor employee performance after training and provide feedback.
- Coordinate with department heads for training schedules and improvement plans.
- Ensure all training records and attendance are maintained properly.
- Support new employee onboarding and orientation programs.
- Assist management in maintaining discipline and professional workplace behavior.
Eligibility Criteria:
- Graduate in any discipline.
- Experience in automobile service/training preferred.
- Good communication and presentation skills.
- Knowledge of Hyundai service standards will be an added advantage.
- Basic computer knowledge (MS Excel, PowerPoint, Email, DMS/CRM).
- Leadership and team handling capability.
Required Skills:
- Training & Coaching
- Communication Skills
- Team Management
- Problem Solving
- Customer Handling
- Presentation Skills
- Process Implementation
Other Requirements:
- Professional grooming and behavior mandatory.
- Should be flexible for branch visits and training activities.
- Must submit regular reports to management.
Other Facilities:
- EPF/ ESIC
- Incentive
- Accommodation for out station candidates
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Life insurance
- Provident Fund
Work Location: In person
