- Execute manual and automated test cases to validate functionality, usability, and performance of voicebots and chatbots
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Perform regular quality checks on live bots and report existing flaws, along with documenting improvisations on ticketing platforms.
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Collaborate with cross-functional teams to understand requirements and acceptance criteria.
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Create and maintain detailed test documentation including test plans, cases, and scripts.
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Perform regression testing to ensure stability after changes.
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Participate in test planning, estimation, and execution for new features and maintenance releases.
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Contribute to improving testing processes, tools, and methodologies.
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Stay updated on industry best practices and emerging testing techniques.
Educational Qualifications
- Bachelor's degree in Computer Science, IT, Software Engineering, or related field.
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Good understanding of software testing concepts, methodologies, and best practices.
Experience
- 3 - 4 years of experience with test case design techniques and execution, preferably with a SaaS based company
Functional/Technical Skills
- Good knowledge about customer behaviour while interacting with bots to be able to develop robust test cases.
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Knowledge about SQL and log management
