Company: Vedaearth Lounge & Spa
Location: Bengaluru
Experience: 2–3 Years
Employment Type: Full-Time
About Vedaearth
Vedaearth Lounge & Spa is a premium women-focused wellness destination offering holistic
beauty, spa, skin, hair, and wellness experiences through plant-based, mindful, and therapeutic
care.
Job Summary
We are looking for a proactive and customer-focused Telecalling Specialist to manage lead
follow-ups, appointment bookings, client engagement, reactivation of dormant clients,
appointment reminders, post-service feedback collection, and conversion activities. The ideal
candidate should have prior experience in the wellness, beauty, hospitality, healthcare, spa,
salon, or luxury service industry and possess strong communication and relationship-building
skills.
Key Responsibilities
- Handle inbound and outbound calls professionally.
- Follow up with leads generated through Meta Ads, Google Ads, website enquiries,
WhatsApp, referrals, and campaigns.
- Convert enquiries into appointments and consultations.
- Reactivate dormant and inactive clients through timely and personalized follow-ups.
- Send appointment reminders to ensure higher visit adherence and reduce no-shows.
- Collect post-service feedback from clients to support service improvement and client
satisfaction.
- Maintain and update lead records accurately in CRM (Zoho).
- Follow up with interested leads, no-shows, and dormant clients.
- Coordinate with lounge managers regarding appointment scheduling and confirmations.
- Promote memberships, packages, laser services, seasonal offers, and wellness
programs.
- Maintain high standards of customer service and client engagement.
- Track and achieve daily, weekly, and monthly conversion targets.
Required Skills
- Excellent verbal communication skills.
- Fluency in English, Hindi, and Kannada (preferred).
- Strong sales and persuasion abilities.
- Professional telephone etiquette.
- Good follow-up and relationship management skills.
- Ability to handle objections and close appointments.
- Basic computer knowledge and CRM proficiency.
- Experience using Zoho CRM or similar systems is an advantage.
Preferred Experience
- Wellness & Spa Industry
- Beauty & Salon Industry
- Hospitality Industry
- Healthcare & Aesthetics Industry
- Luxury Service Brands
Key Performance Indicators (KPIs)
- Lead response time
- Appointment bookings
- Consultation conversions
- Follow-up completion rate
- Lead-to-client conversion percentage
- Dormant client reactivation rate
- Appointment reminder effectiveness
- Post-service feedback collection rate
- Revenue contribution through lead conversions
What We Are Looking For
- Customer-centric mindset
- Strong ownership and accountability
- Positive and energetic personality
- Organized and detail-oriented
- Target-driven and result-focused
Salary
Competitive salary based on experience and skills.
How to Apply
Interested candidates can share their updated resume along with relevant experience details to [email protected]
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
Work Location: In person
