Job Description – Telecaller (Sales)
Designation: Telecaller – Sales
Department: Sales
Location: Rajatalab,Mohansarai Varanasi
Reporting To: General Manager Sales
Job Purpose
To generate sales through outbound calling, communicate with customers, promote company products, take orders over the phone, and achieve assigned sales targets.
Key Responsibilities
- Make outbound calls to existing and potential customers.
- Promote and explain company products, prices, offers, and schemes.
- Take customer orders over the phone and ensure accurate order details.
- Generate new sales through regular customer calling and follow-ups.
- Follow up with customers for pending orders and repeat purchases.
- Maintain regular contact with existing customers to increase sales.
- Identify customer requirements and recommend suitable products.
- Coordinate with the Sales/Dispatch Team for order processing and delivery status.
- Maintain accurate records of calls, orders, customer requirements, and follow-ups.
- Achieve daily, weekly, and monthly sales and calling targets.
- Prepare and submit regular sales and calling reports to the reporting manager.
- Build and maintain good relationships with customers.
- Handle customer queries related to products and orders professionally.
- Ensure timely follow-up for payment, repeat orders, and pending requirements.
- Perform other sales-related duties assigned by the reporting manager.
Required Skills
- Good communication and convincing skills.
- Strong sales and negotiation ability.
- Ability to confidently communicate with customers over the phone.
- Customer-oriented approach.
- Target-oriented and self-motivated.
- Good follow-up and relationship-building skills.
- Basic knowledge of MS Excel and computer operations.
- Ability to maintain accurate order and customer records.
Qualification & Experience
- Qualification: Minimum 12th Pass; Graduate preferred.
- Experience: 0–2 years in Telecalling, Telesales, Customer Sales, or a similar role.
- Freshers: Can be considered based on communication and sales ability.
- Language: Hindi; basic English communication preferred.
Key Performance Indicators (KPI)
- Monthly sales achievement.
- Number and value of orders generated through calls.
- Number of productive calls.
- New customer acquisition.
- Repeat orders from existing customers.
- Conversion of calls into orders.
- Follow-up effectiveness.
- Achievement of assigned sales targets.
Pay: ₹13,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
Work Location: In person
