Owns and executes the global Professional Services enablement strategy, including onboarding, continuous learning, and certification programs.
Serves as the single point of accountability for enablement outcomes, ensuring programs improve delivery readiness, productivity, and quality across all product lines.
Leads and develops the Professional Services Enablement team, providing performance management, coaching, and prioritization of work.
Establishes and enforces governance standards for enablement content, certifications, learning platforms, and adoption practices.
Ensures enablement programs support adoption of standardized Professional Services delivery processes and tools.
Partners directly with Professional Services leadership, Product, Sales, and Operations to identify enablement gaps and address delivery readiness risks.
Defines, tracks, and reports enablement performance metrics, including onboarding time-to-productivity, certification coverage, training utilization, and delivery quality indicators.
Provides regular executive-level reporting on enablement progress, risks, and business impact.
Identifies and enables opportunities to extend enablement assets into customer and partner training offerings as part of the broader services strategy.
Performs additional job-related duties or special projects as assigned.
