Job Summary: As an Export Order Management Assistant at QSFEPL, a prominent spices manufacturing and export company, you will support the order management teamin ensuring the smooth and efficient processing of customer orders. Your role will involve assisting with order entry, tracking, and customer communication to help maintain high levels of accuracy and customer satisfaction.
Key Responsibilities:
- Order Processing Support:
- Assist in the entry and processing of customer orders into the order management system.
- Verify order details, including product codes, quantities, and delivery addresses.
- Generate and distribute order confirmations, invoices, and shipping documents as needed.
- Customer Service:
- Serve as a point of contact for customer inquiries regarding order status, shipping information, and product availability.
- Provide prompt and courteous responses to customer questions and resolve order-related issues.
- Assist in managing customer expectations and ensuring satisfaction with order fulfillment.
- Order Tracking and Monitoring:
- Track orders through the fulfillment process and update customers on status changes or delays.
- Monitor inventory levels and notify relevant teams if stock levels are insufficient to fulfill orders.
- Assist in coordinating with logistics and production teams to ensure timely order fulfillment.
- Administrative Support:
- Maintain accurate records of customer orders, transactions, and communications.
- Prepare and file order-related documentation and reports.
- Assist with data entry and system updates to ensure order management systems are current.
- Quality and Compliance:
- Ensure all orders are processed in compliance with company policies and quality standards.
- Report any discrepancies or issues with orders to the Order Management Executive.
- Support quality control efforts by ensuring accurate order documentation and handling.
- Process Improvement:
- Identify opportunities for improving order management processes and procedures.
- Provide feedback on system functionality and suggest improvements for better efficiency.
- Assist in implementing changes to streamline order processing and enhance customer satisfaction.
Qualifications:
- Ideal candidate must be proactive, responsible and accountable for their work.
- High School Diploma or equivalent; associate’s or bachelor’s degree in Business Administration, Supply Chain Management, or a related field is a plus.
- Minimum of 1-2 years of experience in a customer service, administrative, or order management role, preferably in the manufacturing or food industry.
- Strong attention to detail and organizational skills.
- Excellent communication skills in English, both written and verbal.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with order management or ERP systems is an advantage.
- Ability to handle multiple tasks and prioritize work in a fast-paced environment.
Physical Requirements:
- Ability to sit for extended periods while working at a computer.
Job Type: Full-time
Pay: From ₹20,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Leave encashment
- Provident Fund
Experience:
- total work: 2 years (Preferred)
Work Location: In person
