Innovation: Support Definition/Specification of New Solutions
Solutions are defined as repeatable, potentially licensable, saleable items with outcome oriented propositions that leverage and build on internal or 3rd party software platforms and products in the OSS/Service Assurance and Customer Experience domain. Solutions are therefore incremental to underlying platforms and products. The focus is on creating solutions that lend themselves to being:
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packaged and repeatable
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based on our software platforms
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based on to-be-created solution modules
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based on to-be-defined 3rd party products
The Solutions Manager is responsible for the end-to-end ownership and management of the below:
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Specifying and creating detailed solutions specifications based on market and customer requirements.
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Supporting design of solutions framework by effectively capturing and owning the definition of technical use cases, design and architecture of various solutions in the areas of Network /Service Assurance, SQM, CEM etc.
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Collaborate with the Solutions Director and Solution leads, sponsoring customers or new prospects to capture technical use-case specifications for solutions.
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Work with PLM and other teams to establish feasibility and new platform/product feature requirements that may be needed to enable certain solutions.
Solution Delivery
Solutions Managers are heavily involved in Solutions Delivery for beta releases and First Customer Shipments. Solution Managers are responsible for successfully implementing various solutions and secure acceptance by:
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Effectively creating frameworks to deliver solutions through a combination of tools (primarily MYCOM OSI software products), people and processes.
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Carrying out solutions delivery through a highly consultative approach that involves determining solution and use-case, low-level detail as part of the Solutions Delivery process. Success of a Solution is measured as a degree to which the solution actually solves the problem and is accepted by the customer.
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Producing high-and low-level solution design documents.
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Implementing the solution at a customer site or remotely.
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Technically collaborate with technology partners that may be used to enable particular types of solutions.
Solutions may include platform and product deployment, in which cases the software deployment services are completed first before the solutions personnel become active.
Support Solution Life Cycle
The Solutions Manager supports the life cycle of their respective solutions set by:
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Supporting a selected set of solutions and their life cycle from high/low-level specification, POC, to beta/trial, to commercial market release, delivery, and maintenance.
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Contributing to solutions roadmap and other evolutionary aspects of their solutions.
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Collaborating with Marketing/Product Marketing and support the Go-To-Market process.
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Supporting the transition of selected solutions into productization.
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Requesting and tracking solutions enabling platform and product features.
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Providing post-acceptance support of solutions.
Support Solution Sales
Solution Managers may at times be involved in Solutions Sales and provide expert support to prospects, customers, and Sales Reps alike through:
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Delivery of Solutions Sales, which is effectively a form of consultative sales that focusses on value creation on top of platforms and products (or 3rd party) we already sell.
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Authoring technical solutions collateral, fact sheets, technical solutions descriptions, explanatory and illustrative slide deck material, white papers, and so on.
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Provide effort estimation for solutions delivery.
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Deliver solution trials and POCs on-site or remote.
