Shilton Hospitality Pvt. Ltd. is seeking an experienced and customer-focused Duty Manager – Front Office to oversee the day-to-day front office operations and ensure exceptional guest service. The Duty Manager will be responsible for supervising front office staff, managing guest relations, handling operational challenges, and ensuring smooth coordination between departments to deliver an outstanding guest experience while maintaining the highest hospitality standards.
Key Responsibilities
- Oversee the daily operations of the Front Office during assigned shifts.
- Ensure smooth guest check-in, check-out, and reservation processes.
- Welcome VIP guests and ensure personalized service throughout their stay.
- Handle guest complaints, feedback, and service recovery in a professional and timely manner.
- Supervise and support Front Office Associates, Guest Relations Executives, and Concierge staff.
- Coordinate with Housekeeping, Engineering, Food & Beverage, Security, and other departments to ensure seamless operations.
- Monitor room availability, occupancy, and room status to maximize guest satisfaction.
- Ensure adherence to hotel SOPs, grooming standards, and service quality.
- Prepare daily shift reports, occupancy reports, and operational handover notes.
- Monitor cash handling, billing accuracy, and revenue-related procedures.
- Handle emergency situations and ensure guest safety in accordance with hotel policies.
- Assist in staff scheduling, training, coaching, and performance monitoring.
- Ensure compliance with company policies, statutory regulations, and safety procedures.
- Support the Front Office Manager in achieving departmental goals, guest satisfaction, and revenue targets.
- Maintain strong relationships with guests to encourage repeat business and positive reviews.
- Perform any other operational duties assigned by the Front Office Manager or General Manager.
Requirements
- Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
- 3–6 years of experience in Front Office operations, with at least 1–2 years in a supervisory or Duty Manager role within the hospitality industry.
- Strong knowledge of Front Office operations, reservations, PMS software, and guest service standards.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in rotational shifts, weekends, and public holidays.
- Proficiency in MS Office and hotel property management systems.
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
Work Location: In person
