Guest Relations Executive
Guest Relations Executives are the first point of contact for visitors and clients, responsible for managing front desk operations and ensuring a professional and welcoming environment. This role involves handling inquiries, coordinating communication, and supporting administrative functions to ensure smooth daily operations.
Key Responsibilities
- Greet and welcome visitors, clients, and guests in a courteous and professional manner.
- Manage front desk activities, including phone calls, emails, and walk-in inquiries.
- Handle appointment scheduling, registrations, and visitor logs.
- Coordinate with internal departments to ensure efficient communication and service delivery.
- Maintain reception area cleanliness and organization.
- Assist with administrative tasks such as data entry, filing, and document handling.
- Manage incoming and outgoing correspondence, courier services, and deliveries.
- Address basic customer concerns and escalate issues when necessary.
Requirements & Qualifications
- Bachelor’s degree or equivalent qualification preferred.
- Prior experience in front office, receptionist, or customer service roles is an advantage.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Professional appearance and positive attitude.
- Basic computer knowledge, including MS Office and email handling.
- Ability to handle pressure and remain calm in a fast-paced environment.
- Willingness to work on rotational shifts.
Key Skills
- Communication and Interpersonal Skills
- Customer Service Orientation
- Time Management
- Attention to Detail
- Problem-Solving Ability
- Teamwork and Coordination
- Willingness to Work on Rotational Shifts
Benefits
- Accommodation facility provided
- Supportive and professional work environment
- Opportunities for career growth and development
- On-the-job training and learning opportunities
- Employee welfare and support facilities
- Opportunity to work in a professional healthcare environment
Job Types: Full-time, Permanent, Fresher
Pay: ₹8,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
